Reporting to the Regional Quality Manager, the Plant Quality Manager is accountable to ensure that manufactured products and raw material supplies meet required specifications. Also, the Plant Quality Manager investigates product complaints and performs quality improvement reviews, competitive testing, and aids in the incorporation of the Voice of the Customer into the manufacturing process.
This position supports CertainTeed's Gypsum's Vision, Mission, and Objectives by promoting, facilitating, leading, and managing all aspects of quality assurance efforts within the plant. The QA Manager works with the plant to create and exploit a sustainable competitive advantage through the implementation of world-class quality principles in all products and processes while striving for Six Sigma defect levels. This position leads and guides the plant in the daily activities necessary to drive a quality culture.
The Plant Quality Manager works closely with the Plant Manager to ensure quality objectives are built into plant goals and objectives. The Plant Quality Manager is responsible for ensuring that all products leaving the plant meet the necessary code, ASTM requirements, UL specifications, and product labeling as described in the marketing literature.
Manufacturing Quality Systems
Direct Supervision of Plant Lab Technician(s)
Product Specifications and Standards - Including new product development
Defining and applying basic sampling techniques (e.g. random, stratified, etc.) and when sampling is appropriate
Own, train, and monitor the control and reaction plans.
Selecting and applying advanced statistical methods and quality tools (e.g. hypothesis testing, Analysis of Variance, SIPOC, and Design of Experiments) in conjunction with the QPC Pillar, Technical Services and Central Engineering.
Support plant in the management of product master formulations, product and raw material specifications through the use of corporate and internal change management systems
Participation in Gypsum Quality Meetings / Forums
Interface with Vendors, Sales, and Suppliers on Quality Related Issues
Maintain Group Quality Certification Processes (if applicable)
Special Order Assessment
The planning, implementation and maintenance of the facility's Quality System in keeping with the Q&PC pillar steps and WCM requirements
Provide production supervisors and operators with information and training to help them perform their jobs and make correct quality related decisions. Leading and providing expertise in the completion of needs assessments, competency based training and follow up for all facility personnel and appropriate Quality and inspection methodologies in support of people development
Identify quality improvement opportunities
Analyze customer complaints and develop/ implement recommendations for corrective action
Work with Corporate to evaluate new raw material suppliers
30% The Plant's Total Quality Process
Lead, foster, and recognize the continual expansion of opportunity for specific quality improvement efforts either through team or individual ventures.
Enhance and maintain quality performance parameters and assessment mechanisms for manufacturing in order to determine effectiveness of the various quality improvement efforts.
Lead the plant WCM Q&PC Pillar
Support local plant in specific efforts for key Quality and Compliance objectives. (e.g. Change Management, Specifications, 3rd Party Suppliers, Raw Materials)
Monitor Sales' and Consumer Services feedback on quality concerns and trends.
Lead the Plant's quality audit programs
30% Product Quality
Establish, deploy, and maintain all manufacturing quality systems and performance standards consistent with Group goals and advancing industry expectations.
Coordinate projects to improve manufactured product quality.
Participate in CTG's product standards and specifications management process.
Continually evaluate, refine, and originate, as appropriate, the policies and practices governing quality functions considering their effectiveness, correctness, proper utilization, and coverage.
Participate on new product development teams as it pertains to their plant.
25% Leadership and Supervision of Plant Quality Management
Provide guidance/support for all plant personnel as it relates to quality
Conduct 1on1, annual performance reviews and goals/objectives for all direct reports.
Ensure consistency of plant practices in the implementation of the plant quality systems.
Work with WCM Community on the proper deployment and implementation of the Q&PC pillar.
10% Competitor Evaluation and New Technologies
Monitor advances in competitor's products to evaluate advances in quality expectations within the region served by their respective plant.
Investigate new technologies for improving product quality monitoring
Ensure Customer Blind Audits are being conducted in plants and feedback is being incorporated into the quality plans
5% Vendor Audits
Support audits of material suppliers to insure product specifications are being achieved
This position requires independent management functionality in problem-solving, authority definition, and responsibility assumption and/or deployment. Effective problem-solving skills exercised in this role demands a fine balance between pure scientific or materials knowledge, a logical engineering (WCM Tools Approach), collective experience and wisdom, thoughtful intuition coupled with a strong orientation toward action and urgency.
SUPPLEMENTAL TRAINING/TRAINING (preferred):
Advanced quality technologies and implementation
Six Sigma Problem Solving Methodology or WCM White Cap
Design of Experiments
Statistical Process Control (SPC)
ASQ-CQE certification or equivalent work experience
Experience working in a team environment
ISO 9001 certification / training
Previous experience in gypsum, paper, or continuous manufacturing
This position is a synergistic balance of total quality leadership, quality assurance systems, and customer advocate responsibilities which require broad functionality and agility. This person will have a direct reporting line to the plant Regional Quality Manager and a strong dotted line to the Plant Manager. This position will need to work closely with Plant teams to drive a quality culture into the plants, ensuring VOC is incorporated into manufacturing, while at the same time, meeting all ASTM and industry requirements.
Who are we ?
Through the responsible development of innovative and sustainable building products, CertainTeed, headquartered in Malvern, Pennsylvania, has helped shape the building products industry for more than 110 years. Founded in 1904 as General Roofing Manufacturing Company, the firm's slogan "Quality Made Certain, Satisfaction Guaranteed," inspired the name CertainTeed. Today, CertainTeed is a leading North American brand of exterior and interior building products, including roofing, siding, fence, decking, railing, trim, insulation, drywall and ceilings.
A subsidiary of Saint-Gobain, one of the world's largest and oldest building products companies, CertainTeed has more than 6,300 employees and more than 60 manufacturing facilities throughout the United States and Canada. www.certainteed.com
Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.