Planner: Recovery, Operations And Correspondence

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting. From the sleek design of our vehicles to the unique opportunities we offer around the globe, Nissan exemplifies ingenuity in everything we do. Our people are what drive the business forward.

We're currently looking for a Planner: Recovery, Operations and Correspondence to join our team in Murfreesboro, TN.

Leads Nissan Recovery, Operations and Correspondence (ROC) Agents and supports vendor functions to achieve corporate profitability objectives. Primary liaison to Consumer Affairs (CA), NNA Legal, and Dispute Resolution Team (DRT) agents. Collaborates with cross-functional departments to drive effective customer service via NNA goodwill program initiatives. Monitors support agent performance, identifies opportunities, and recommends program and process improvements.

Must be reliable and dedicated, effective in team and relationship building, and interested in self-development and professional growth.

Contributes to building brand value and achieving enduring profitable growth.

Job Functions

• Responsible for supervision of ROC Agents and CA support activities, including Correspondence, Sales Tax recovery, Goodwill Audit, and Document Collection.

• Provides agent feedback, process improvement direction, and coordinates calibration meetings with CA supervisory agents.

• Working knowledge of Sales Tax Recovery in regards to state allowances.

• Supervise collection for submission of mandatory state documents for recovery.

• Provide vendor support, feedback and process improvement strategies from conception to implementation Supervise the processing of all outgoing and incoming correspondence to include "white mail," attorney and consumer support agencies.

• Ensure all audit processes are in compliance for Consumer Affairs and DRT Goodwill tools, ECW's, VPP's, SC's and VSC's.

• Perform Secondary Marketing Management (SMM) tasks on a daily basis for CBB vehicles.

• Maintains accounting transactions for Consumer Affairs, Legal and Dispute Resolution teams which can include stop payments, voided checks, check traces and bank deposits.

• Works with NNA Accounting to reconcile accounts, review, investigate and correct errors.

• Conducts presentations to upper Management on ROC team actions.

Minimum Qualifications:

• Job Knowledge and Skill:

Intermediate computer systems knowledge, strong analytical ability, strong verbal and written communication skills and strong organizational skills to effectively interface with internal and external departments. Independent decision-making and strategic thinking. Must be able to successfully manage multiple projects simultaneously. Prior experience in supervisory, vendor management and financial institution processes.

• Experience:

Three to Five or more years directly related to customer handling, call center, customer escalation processes, vendor management, project planning and project management experience. Supervisory experience of two or more years in a work leader role coordinating the work of other employees is required. Field experience is an asset.

• Education:

Bachelor's degree in a related discipline.

• Computer Skills:

Intermediate/Advanced knowledge of Microsoft Professional Suite with emphasis in Excel. Salesforce content management systems and Nissan Host programs. Intermediate knowledge of Data management in maintaining integrity, formatting and processing of data within a CRM tool environment. Basic knowledge of Systems applications and Products software (SAP).

Welcome to an open lane of possibility. Drive your career forward and join the company leading the technology and business evolution of the automotive industry by applying today.

Nissan is committed to a drug-free workplace. All employment is contingent upon successful completion of a drug screen for roles based in the United States and background screening for all positions.

All of us at Nissan - regardless of functional area or expertise - share a passion to design, manufacture, and sell high-performance vehicles. It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility. Visa sponsorship for this position is not available at this time.

NISSAN FOR EVERYONE

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees - with shared characteristics or interests - build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.

Murfreesboro Tennessee United States of America