Plan Coordination Cnslt

Aetna Inc. Hartford , CT 06183

Posted 3 months ago

Job Description:

POSITION SUMMARY

Processes and coordinates all EAP plan sponsor benefit set-up, renewals, terminations, and administrative changes for new and existing customers. Provides focused service and fosters strong partnerships with areas impacted by plan sponsor benefits.

Fundamental Components:

Completes timely and accurate set-up of routine/complex account structure and detailed benefit plans in systems for multiple constituents in order to satisfy both internal and external turn-around time deadlines for production. Review/validate department policy and procedure documents, and may perform additional plan sponsor administration functions.

BACKGROUND/EXPERIENCE desired:

Experience in a plan benefit set-up or account management support role

Experience working in a production environment

Customer service experience

EAP product knowledge

EDUCATION

The highest level of education desired for candidates in this position is a Associate's degree or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional

  • Customer Service/Customer Service

  • Plan Sponsor

  • Account installation/1-3 Years

Functional

  • Customer Service/Customer Service

  • Plan Sponsor

  • Plan set-up

  • HMO/1-3 Years

Functional

  • Customer Service/Customer Service

  • Plan Sponsor

  • Benefit provision review/1-3 Years

Functional

  • Customer Service/Customer service - production environment/1-3 Years

Functional

  • Communications/Employee communications/1-3 Years

TECHNOLOGY EXPERIENCES

Technical

  • Aetna Applications/Incedo/1-3 Years/End User

Technical

  • Aetna Applications/Policy Entry Reporting System/1-3 Years/End User

Technical

  • Desktop Tools/Microsoft Word/1-3 Years/End User

Technical

  • Desktop Tools/Microsoft PowerPoint/1-3 Years/End User

REQUIRED SKILLS

General Business/Applying Reasoned Judgment/FOUNDATION

Leadership/Creating Accountability/FOUNDATION

Service/Case Administration/FOUNDATION

DESIRED SKILLS

General Business/Communicating for Impact/FOUNDATION

Service/Providing Solutions to Constituent Needs/ADVANCED

Technology/Leveraging Technology/FOUNDATION

Telework Specifications:

Considered only for current internal teleworkers (in any area)

ADDITIONAL JOB INFORMATION

Looking for a candidate who can make contributions to a continuous improvement environment; someone who can identify inefficient work processes and has the confidence to speak out.

The ideal candidate will possess the following skillsets:

Attention to detail and accuracy

Problem solving skills

Excellent verbal and written communication skills

Ability to manage multiple priorities

Superior customer service skills

Strong team player

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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Plan Coordination Cnslt

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