If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!
This position is open to applicants located in Des Moines, Iowa. Qualified candidates will have strong customer service and/or sales experience.
On June 1st, 2020 your new career at Nationwide begins with an award-winning 12-week training program that is designed to set you up for success. The first two weeks of training will be dedicated to getting your Property & Casualty License.
Your training schedule will be Monday-Friday, 8:30 AM - 5:00 PM followed by a regular work schedule of: Monday - Friday 9:30 AM - 6:00 PM.
Your total rewards package includes a starting salary of $34,800 plus uncapped commission with opportunities to increase pay based on performance, and a competitive benefits package.
Compensation Grade: D.S37
Job Description Summary
Under direct supervision, responsible for the sale of new multi-line property/casualty insurance business via direct (inbound and/or outbound) telephone or internet contact with prospective customers. Provides counseling regarding insurance needs and product availability.
Provides quotes, determines eligibility, and binds coverage after collecting all related underwriting data and information. Performs outbound calls and follow-up work as required to close the sale. Specializes in personal lines (auto, home, boats, motorcycles, RV, umbrellas, flood) of business. Note: This job includes a multiple week training period where the associate is expected to achieve successful completion of training and assigned sales and quality standards.
Reporting Relationships: Reports to the Direct Sales Supervisor.
Core Duties and Responsibilities:
Handles incoming calls/emails from prospective personal lines customers for multiple lines of property/casualty business according to best practices.
Performs outbound calls and follow-up work to close the sale.
Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers, and selection standards; utilizes training and sales techniques to close the sale.
Answers questions, provides explanations, and makes recommendations to applicants regarding appropriate coverage for auto and/or property policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation and binds coverage within prescribed limits.
Completes necessary applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments in order to close the sale.
Assists and contributes to the team's current quotas/goals by meeting individual quotas/goals, as well as unit/team goals.
Maintains current understanding and proficiency in sales techniques and product offerings, keeps up to date with market conditions and competitors, and systems enhancements. Cross-trains on other products and lines of business.
Performs other duties as assigned.
Typical Skills and Experiences:
Education: High school diploma or equivalent; undergraduate studies preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework.
License/Certification/Designation: State licensing as required for property/casualty products.
Continuing education as required by state(s). Associates must obtain the required state licenses within the time period designated by the business unit. If an associate fails or is unable to obtain required licenses/registrations within the time period designated by the business unit, the associate will be ineligible to continue in the position.
Experience: Typically, two years related work experience in sales and customer service.
Prefer experience in auto and/or homeowners' insurance. Prefer exposure to multiple product property/casualty insurance telemarketing in call center environment. Previous insurance industry experience may be considered in leu of sales experience.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.
Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors.
Overtime Eligibility: Exempt (Not Eligible)
Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, non-standard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned.
ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process.
Evaluation Activity: KP Update 11-2019
Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act.
Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.