The Pit Manager will supervise all Table Games Floor Supervisors and Dealers assigned to his/her respective pit. Responsibilities must be performed in accordance with all Company standards, policies, and procedures.
Practice, support, and promote Thunder Valley Casino Resort's "Winning Attitude" company-wide culture and demonstrate AAA Four Diamond service standards at all times.
Safeguard company assets.
Ensure departmental policies and procedures are adhered to as directed by the Shift Manager and Assistant Shift Manager.
Be responsible for the day-to-day activity that occurs within the pits to which he/she is assigned. Communicate all relevant information pertaining to gaming activity, Team Members' performance, Guests' win/loss as defined by threshold requirements, and other proceedings.
Address Guest concerns and inquiries and contact the Assistant Shift Manager or Shift Manager for matters of importance.
Ensure compliance with Federal Currency Reporting requirements.
Exhibit professional behavior and act as a role model for Team Members.
Coach for success and address any behaviors that deviate from Thunder Valley Casino Resort's policies and procedures.
Ensure that Team Members under direct supervision comply with departmental standards such as greeting all Guests that approach the gaming tables, providing a parting salutation upon departure from the tables, adhering to dealing procedures for each specific game type, and monitoring dealers to ensure they are announcing buy-ins in an audible voice so Floor Supervisors are able to record accurate ratings for gaming activity.
Maintain direct communication with Surveillance informing them of large buy-ins, cash-outs, table maximums, and any irregularities that could negatively impact the integrity of the gaming tables.
Maintain a thorough knowledge of TGA regulations, Minimum Internal Controls (MICS), System of Internal Controls (SICS), TVCR rules and regulations and gaming regulations specific by game type.
Responsible for the cleanliness of the Table Games pits.
Be approachable at all times for Guests and Team Members.
Reiterate information that is communicated on a daily basis at the pre-shift huddles.
Ensure confidentiality of information with regard to all business conducted at Thunder Valley Casino Resort, including Guests' personal information, statistical data, win/loss, and other private matters.
Five (5) years experience as a Pit Manager.
Knowledge and compliance of all gaming regulations.
Ability to resolve conflict in a professional and courteous manner.
Must have excellent customer service skills.
Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Must be able to work any schedule, including weekends and holidays, based on business demands, including any shift, start time, and days off.
Must be at least 21 years of age.
Must be able to obtain UAIC Tribal Gaming License.
Requires normal, corrective vision range, the ability to see color and the ability to distinguish letters, numbers and symbols.
Visual and auditory ability to identify any unusual or unethical practices that jeopardize the integrity of the game.
Ability to stand for duration of shift.
Manual dexterity to use job related equipment.
If you feel that this position is a great match for your interests and skills, click the button to apply. Thank you again for considering joining the Thunder Valley Casino Resort team!
Thunder Valley Casino Resort