Pine Bush Equine Services Veterinary Practice Manager

Job Description

Join Our Team as a Practice Manager at Pine Bush Equine Services & Veterinary Hospital

About Us:

Originally founded as Pine Bush Equine by renowned equine doctor Dr. Howard Gill, Pine Bush Equine Services & Veterinary Hospital has grown into one of New York's premier equine veterinary practices. We offer state-of-the-art, 24/7 services, including ambulatory care, medical and surgical specialties, and advanced reproductive medicine within our cutting-edge hospital facility.

Our veterinary team includes specialists in reproduction, sports medicine, surgery, and all facets of equine medicine. Our dedicated veterinarians, veterinary technicians, assistants, and office staff are committed to providing the highest quality care and exceptional customer service.

Our Mission:

At Pine Bush Equine Services & Veterinary Hospital, we pride ourselves on a tradition of leadership and excellence in equine medicine. We continually grow and adapt to meet the needs of our patients and clients. We look forward to future opportunities in the equine industry, building on the solid foundation established by our founder.

About the Role:

We are seeking a Practice Manager to join our busy and growing practice. As an integral member of the veterinary management team, the Practice Manager partners with Managing Veterinarians and owners to ensure smooth, profitable operations, driving revenue, and managing costs while fostering a culture of high-quality patient care and exceptional customer service.

Key Responsibilities:

Leadership and Planning:

• Develop and execute growth strategies with Managing Veterinarians and owners.

• Establish practice and staff goals.

• Analyze and improve systems, policies, and processes.

• Champion change and promote best practices.

• Participate in planning and budget maintenance.

• Create practice schedules and manage labor costs.

Financial Management:

• Analyze financial health and diagnose issues using reports.

• Ensure accurate payroll completion.

• Manage accounts receivable and cash on hand.

• Oversee practice inventory and control costs.

• Perform essential duties for practice performance.

People Management:

• Address staffing needs, including hiring, training, and disciplining staff.

• Provide coaching and feedback.

• Implement performance-based incentives and recognition programs.

• Manage staff, including ambulatory and satellite staff.

Operations Management:

• Oversee employee benefits and practice insurance plans.

• Develop and implement practice policies, including DEA/Controlled Substances and OSHA compliance.

• Monitor and maintain equipment and computer systems.

• Manage a fleet of vehicles, ensuring maintenance.

• Track and maintain current licensures for all DVMs.

• Oversee vendor relationships.

Client Service:

• Demonstrate and reinforce the highest level of client service.

• Resolve client issues and oversee follow-up communication.

• Drive client visits through strategic communication and marketing efforts.

• Develop a strategic marketing plan for community engagement.

• Manage the practice's reputation through social media and marketing campaigns.

Qualifications:

• Passion for horses is essential! Experience with horses, either as a hobby or professionally, is required.

• A bachelor's degree in business or a related field is preferred.

• 3-5 years of managerial experience, including customer service.

• Experience in a veterinary practice or equine/mixed animal practice is a plus.

• Proven ability to manage multi-functional and multi-site operations, including budget and labor management.

• Strong time management, delegation, and results-oriented skills.

• Expertise in staff management, including coaching and developing staff.

• Knowledge of HR policies and protocol development.

• Proficiency in reporting and data analysis.

• Excellent problem-solving and resolution management skills.

• Effective customer service and marketing strategies.

• Strong interpersonal skills with staff and clients.

• Basic computer skills, including Microsoft Office; experience with practice management software is preferred.

Join us at Pine Bush Equine Services & Veterinary Hospital and contribute to a tradition of excellence and leadership in equine medicine. Apply today to be a part of our passionate and dedicated team!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.