Pickup Center Associate

FCP Euro is seeking a highly skilled and motivated Pickup Center Associate to join our team. Pickup Center Associates are the face of FCP Euro's Brand. They live and breathe the FCP Euro framework when providing the industry's best customer experience from our customer-centric Experience Center. The Pickup Center Associate assists customers with sales, returns, diagnosis, and basic peace of mind to help FCP Euro customers maintain their vehicle(s) efficiently. The Pickup Center Associate is also responsible for packing and preparing customer orders for pickup.

FCP Euro is an online automotive parts retailer headquartered in Milford, Connecticut. FCP stands for "Foreign Car Parts," and we specialize in replacement parts for European vehicles. In the past 10 years, FCP Euro has earned a spot on the Inc. 5000 fastest-growing private companies list eight times. Customer service is deeply rooted in our core values. FCP Euro is a customer and technology company, and this unique blended culture has yielded outstanding results worthy of reward and recognition. We are devoted to developing and maintaining user-friendly and accurate automotive catalogs. We have an incredible enthusiasm for what we do, and we are always looking for ways to grow, learn, and improve.

Key Responsibilities:

• Provides exceptional customer service

• Assists with finding parts, placing orders, diagnosing problems and aswering questions around customer accounts, returns, Lifetime Replacement Guarantee and other policies

• Prepares orders for pickup by packing, confirming accuracy, and scanning into lockers

• Supports logistics team by picking orders from the distribution center when needed

• Drives cargo van to transport items between facilities

• Maintains appearance of Pickup Center by keeping clean and orderly workspace and assisting with upkeep

• Audits orders and lockers

• Provides tours to customers, vendors, and other partners to share our operation, DIY video filming, project cars and more

Qualifications:

• Previous retail and/or parts counter experience

• Prior experience working as part of a close-knit, dynamic team

• Ability to manage multiple priorities and projects in a fast-paced environment, including simultaneously managing email, interdepartmental chat, and face-to-face communication

• Ability to give and receive constructive feedback, identify and address areas of opportunity, and offer solutions

• Strong verbal and written communication skills

• Experience performing in an environment where KPIs are tracked

• Proficiency in typing, data entry, and basic math skills

• Automotive education or automotive enthusiast preferred

• Proficiency in computer applications such as Microsoft Office and Google Suite

• Must have a valid drivers license

Compensation:

$18.00-$20.00 depending on experience.

Other Benefits and Perks:

• Company-subsidized Medical, Dental, and Vision insurance.

• 15 days of PTO (Paid Time Off), Company Holidays and Floating Holiday time.

• 401k with Company deposit and match.

• Discounted prices on our catalog of European car parts!

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.