Under general supervision of the Office Supervisor, follows established policies and procedures; gathers and records all necessary information in the process of generating an office account. Responsible for interviewing patients to confirm or obtain demographic and confidential clinical and financial information necessary to accurately and efficiently register, verify insurance eligibility and benefits, identify and collect patient copays, and identify those services that require an insurance authorization.
Able to identify and explain forms that require the patient's signature. Recognizes and adheres to CMS, JCAHO and HIPAA requirements when creating an office account. May work directly with nurses, medical staff, ancillary departments, insurance carriers and other external professionals to assist patients with obtaining health care and financial services. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital.
High School Diploma or G.E.D. Possesses basic computer skills and a typing minimum of 26 wpm. Customer service and previous physician office experience preferred.
The Tampa General Hospital Foundation Inc