Proficient at performing the day-to-day functions of the PPR in the practice/medical office which includes answering the phones, check in, check out, charge entry, insurance verification and scheduling complex patient appointments, diagnostic treatments or surgery. Ensures patient medical records are ready for clinic and that all pertinent billing information has been captured and accurately entered into the appropriate computer program for processing.
Communicates effectively with patients, co-workers, physicians and practice manager. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to our patients, physicians, and each other. High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.
Associates degree preferred, or equivalent work experience. Must have 1 year as a Patient Financial Representative or Physician Practice Patient Representative , or have extensive experience in the healthcare environment/registration. Experience in Microsoft Office required.
Excellent interpersonal communication skills (verbal and written) and customer service skills required.
Ability to work in a high-volume, fast-paced work environment. Ability to perform basic mathematical calculations.
Knowledge of healthcare regulatory guidelines to include but not limited to HIPAA and AHCA preferred. Knowledge of insurance contracts, collections, authorizations, and pre-certification preferred. Extensive knowledge of Medical Terminology preferred.
Bilingual (English/Spanish) preferred. Minimum Required Experience: 3
Baptist Health South Florida