Physician (Clinical Resource Hub Director)

Department Of Veterans Affairs Wilmington , DE 19801

Posted 2 weeks ago

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The Veterans Integrated System Network (VISN) Clinical Resource Hub (CRH) Director is a VISN based leadership position located in VISN 4. The VISN CRH Director is under the general supervision of the VISN Chief Medical Officer (CMO). This position is responsible for the leadership, management, and operations of the VISN 4 CRH.

The CRH Director will spend at least one half day per week delivering virtual care.

Learn more about this agency


The VISN 4 CRH is a repository of clinical and administrative staff that serve all VA facilities within a VISN to provide virtual and in-person care to support Veterans in primary care, mental health, and various specialty areas. Staff within a CRH are expected to provide services to facilities that are underserved or experiencing gaps in clinical services due to the inability to match provider supply with demand. It is recognized that a significant portion of services within CRHs will be completed virtually across different facilities; therefore, the VISN CRH Director will be expected to assist all VISN facilities by managing these complex actions and advocating with appropriate agencies to increase the efficiency of these services.

The VISN CRH Director will work directly with VISN level leadership (e.g., VISN leads for Primary Care, Telehealth, Mental Health, Pharmacy, Nursing, etc.), to ensure that VISN CRH services are high performing. In addition, the VISN CRH Director will collaborate with various Veterans Affairs (VA) Central Offices (e.g., National CRH Leadership Team, Office of Primary Care, Office of Connected Care, Clinical Pharmacy Practice Office, Pharmacy Benefits Management, Office of Veterans Access to Care (OVAC), Office of Mental Health and Suicide Prevention, etc.).

The VISN CRH Director is responsible to ensure that CRH services are delivered to the sites of greatest need across the VISN. CRH services include direct clinical support to underserved facilities within the VISN, Telehealth Emergency Management (TEM) sites, non-VA sites of care, and Clinical Contact Centers. The CRH Director ensures standardization of VISN CRH resources, including request for service and deployment protocols to underserved VA facilities.

The VISN CRH Director is responsible to ensure CRH services are completed at the highest standard and in alignment with national CRH standards. The VISN CRH Director will coordinate with various VISN and VA Central Offices and ensure that regulatory and quality standards are implemented across the VISN. The individual will ensure that all CRH services are utilized appropriately and follow specific CRH and telehealth, and other pertinent program office policies and procedures.

The VISN CRH Director is required to exercise a high level of organizational skill, independent judgment, problem-solving ability, and content expertise in program development and implementation. The position requires the ability communicate effectively with field staff and VISN, CRH, and VA Central Office leadership on a variety of clinical and administrative strategic priorities. The position requires travel for purposes including, but not limited to: VISN and facility leadership training, implementation of CRH services at CRH Spoke sites and other as appropriate.

Work Schedule: Monday

  • Friday, 8:00 a.m. to 4:30 p.m.

Financial Disclosure Report: Not required

Travel Required

25% or less

  • Travel may include, but is not limited to, VISN and facility leadership trainings and the implementation of Clinical Resource Hub services.

Supervisory status


Promotion Potential


  • Job family (Series)

0602 Medical Officer

  • Requirements



Conditions of Employment

  • U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Designated and/or random drug testing required

  • Selective Service Registration is required for males born after 12/31/1959

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be proficient in written and spoken English

  • Selected applicants will be required to complete an online onboarding process

  • Must pass pre-employment physical examination


Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

  • United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

  • Degree of doctor of medicine or an equivalent degree resulting from a course of education in medicine or osteopathic medicine. The degree must have been obtained from one of the schools approved by the Department of Veterans Affairs for the year in which the course of study was completed.

  • Current, full and unrestricted license to practice medicine or surgery in a State, Territory, or Commonwealth of the United States, or in the District of Columbia.

  • Completion of residency training, or its equivalent, approved by the Secretary of Veterans Affairs in an accredited core specialty training program leading to eligibility for board certification.

  • Proficiency in spoken and written English.

  • Physical requirements outlined below.

Preferred Experience:

  • 1 year experience with significant involvement in the delivering of care through telemedicine.

  • 3 years of supervisory experience.

  • Experience leading large and complex service lines and organizations.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-2 Physician Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements:There may be some walking, standing, bending, and carrying of light items.


Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

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Physician (Clinical Resource Hub Director)

Department Of Veterans Affairs