Physical Therapy Support Specialist Vernon, CA

U.S. Healthworks Vernon , CA 90058

Posted 1 week ago


JOB SUMMARY: Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures.



  • Reviews initial referral request for therapy services.

  • Reviews PT Authorization Guidelines and Protocol notes.

  • Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested therapy services.

  • Submits required documentation to payer to assist in authorization process.

  • Notifies the patient of scheduled therapy appointment(s)

  • Documents all appropriate information per Policy and Procedure.

  • Communicates referral status and/or non-standard issues to the referring CMCProvider, Center Therapy Director, CSS Manager and other involved parties.

  • Communicates with center staff as necessary.

  • Submits appropriate reports to CSS Manager/Area Therapy Director.

  • Reports to Center Therapy Director, with dotted line to Center AdministratorOperational

  • Occusource-Check in therapy

  • Check out therapy

  • Schedule

  • Charge out therapy

  • Escorts patients and coordinate flow

  • Pulls medical records and process charts

  • Calls no shows

  • Maintains authorization process/logs

  • Tracks Plan of Care

Patient Care/Dept. maintenance: (increase therapist efficiency)

  • Walk patients from therapy to the exam room and write the appropriate information on the provider board.

  • Print transcriptions and reports for Center Therapy Director

  • Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.

  • Call patients daily to remind them of their appointment for the next day and fill out appropriate log.

  • Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.

  • Wash/Fold therapy linens.

  • Wipe down treatment tables.

  • Refill ultra sound bottles.

  • Check temperature of hydro collator / paraffin bath and record in daily log.

  • Performs HPEs


  • Maintain inventory of therapy supplies and printed forms.

  • Discard electrodes of discharged patients.

  • Put together packets for Group Health Marketing.


  • Fill/change water as needed in hot pack collator.

  • Maintain inventory Fill/change water as needed in hot pack collator.

  • Defrost cold pack collator.

  • Performs department cleaning

  • Completes Essential Functions inventory form

  • Assists with patient set up/take down

  • Supervises exercise programs

  • Performs other duties as assigned.


  • Office environment

  • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.



  • High school diploma or GED-


  • Ability to lead and supervise people

  • Working knowledge of credentialing processes and procedures and systems.

  • Working knowledge of computer software applications such as word processing and spreadsheets

  • Working knowledge of credentialing organizations such as URAC, JCAHO, NCQA

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Physical Therapy Support Specialist Vernon, CA

U.S. Healthworks