Partners Healthcare System Boston , MA 02298
Posted 4 weeks ago
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
We are in search of a seasoned and highly proficient Physical Security Systems Application Specialist to join our dynamic team. The ideal candidate will assume responsibility for supporting and maintaining access control, CCTV, CAD reporting, and visitor management applications and servers. This role demands a robust background in information technology, a minimum of five years pertinent experience, and a bachelor's degree in information technology or a related field.
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
Access Control Systems:
Installs and upgrades hardware, operating systems and/or appropriate software and includes monthly security patches for access control systems.
Configure, troubleshoot, and maintain access control systems, including those from Honeywell, Genetec, and Software House
Review diagnostics and assess the functionality and efficiency of access control systems.
Collaborate with cross-functional teams to execute access control device programming and ensure on-prem server maintenance.
Provide technical support identifying, investigating, and resolving users' problems
Occasionally cover Photo ID Station in a fast paced, high-volume area
Occasionally process access request tickets/emails
CCTV Systems:
Installs and upgrades hardware, operating systems and/or appropriate software and includes monthly security patches for on-prem CCTV systems.
Manage and monitor prem CCTV systems, showcasing expertise in Milestone CCTV systems, for surveillance and server maintenance.
Perform regular inspections and maintenance of CCTV system equipment to guarantee optimal performance.
CAD Reporting:
Visitor Management:
Oversee the visitor management system, ensuring accurate and secure visitor registrations.
Conduct staff training on proper procedures related to visitor management, access control and VMS Systems
Application and Server Support:
Provide technical support for security applications and servers, emphasizing specific experience with Microsoft SQL Server and Windows Server operating systems.
Collaborate with IT teams to implement updates and patches, enhancing system security.
Other:
Update the department's standard operating procedure (SOP) for access control, Video Management, CARD, Visitor Management systems.
Provide Project Management on projects determined appropriate by the department's Senior Manager of Systems and Technology.
SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.
Profound knowledge of access control, CCTV (Video Management System), CAD reporting, and visitor management systems
Familiarity and hands-on experience with security systems from Honeywell, Genetec, Software House, and Milestone Video Management System
Strong proficiency with Microsoft SQL Server and Windows Server operating systems
Exceptional troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required
EDUCATION: Specify minimum education and clearly indicate if preferred or required
EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required
Partners Healthcare System