Physical Damage Specialist - Field - Albany, NY Area

Why USAA?

Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated physical damage specialist, you will be responsible for building relationships and providing oversight of our third-party vendors through virtual or in person interactions with members, claimants, and third-party personnel. You will drive USAA's financial strength by ensuring accuracy and quality of third-party vendors' work product. Within defined guidelines and framework, you will work to resolve problems with a focus on the mission and exceptional member experiences.

This is a field role, requiring the successful applicant to live and travel in the area of Albany, NY, metro area and surrounding areas. Applicants in and around Albany are encouraged to apply.

Relocation assistance is not available for this position.

What you'll do:

• Responsible for on-boarding, oversight, maintaining partnerships, and coaching to performance of our contractual and/or operational goals as applicable.

• Evaluate vendor work product to ensure quality, accuracy, and adherence to the terms and conditions of the contract.

• Collaborate with 3PRM on vendor footprint to balance member needs and operational resources.

• Responsible for complaint and payment discrepancy resolution within the vendor MOI.

• Provide direction as needed on borderline Total Loss situations.

• Accountable for providing decisions and insight on physical damage losses within authority granted and advances requests for further authority as needed.

• Acquire and apply advanced knowledge of P&C insurance industry products, services, contracts and internal processes and procedures to ensure compliance.

• Support workload surges and/or Catastrophe Operations as needed.

• Identify and manage existing and emerging risks that stem from business activities and the job role.

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled.

• Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

• High School Diploma or General Equivalency Diploma

• 4+ years auto physical damage estimating experience

• I-CAR Platinum Pro-Level 3 certification or ability to acquire and maintain within 12 months of hire

• Ability to prioritize, problem solve, and effectively communicate next steps and path to resolution

• Effective communication through multiple channels to include utilization of digital tools to drive speed, accuracy and service

• Insurance adjuster license or acquisition and maintenance of license within 90 days and designated number of attempts

• Strong oral and written communication skills

What sets you apart:

• Proficiency with CCC vehicle damage estimating system

• Current New York insurance adjuster's license

• I-CAR Platinum certification

• Experience with STARS or other automotive Direct Repair Programs (DRP)

Other Work Requirements:

• May require the ability to crouch and stoop to inspect damaged vehicles

• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver's license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $ 69,300 - $ 124,740.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.