Phone Triage RN - Primary Care

Employment Type:

Full time

Shift:

Day Shift

Description:

We are seeking a Registered Nurses (RNs) who are dedicated to providing exceptional care to those we serve at Loyola University Medical Center (LUMC). In return, we provide a supportive atmosphere where you can grow your career and make a lasting impact. We are a team-oriented unit that provides opportunities to manage a wide range of diagnoses and advancement of nursing skills. Join us and become #LoyolastRoNg!

RN with a minimum of 2 years of experience to triage patients over the phone or in person. Using your experience and assessment skills to facilitate what help or type of care a patient may need, ensuring they get the best care possible.

• Utilizes current nursing practices to provide patient care while focusing on the needs of the patient and exemplifying the service excellence goals of care, concern, respect and cooperation. As a contributing member of a health care team, functions in the role of patient advocate by being in the position of initial contact for patient-related issues.

• Patient Assessment

• Functions in the role of patient advocate by being in the position of initial contact for patient-related issues. Clarifies and implements physician orders by administering medications and performing/ordering treatments and testing as prescribed by the physician. Recognizes symptoms and establishes priorities consistent with patient's condition. Documents patient's physical and emotional status and adds to plan of care in order to address patient needs appropriately.

• Patient Care

• Mostly via messaging with the patient or over the phone. Reviews and evaluates plan of care, obtains information from patient and/or family, and adds to plan of care as appropriate. Collaborates with the multipdisciplinary team, the patient, and family to promote efficient patient care). Provides for the physical, cultural and psychosocial needs of the patient and family. Integrates evidence-based practice and professional standards whenever possible. Serves as a champion for patient safety by continually observing and monitoring the clinical environment and assuring that safety goals and standards are considered when providing care in the practice setting.

• Communication

• Performs required documentation and communicates in a competent and effective manner to meet patient and/or family needs and regulatory requirements. Protects confidentiality of patient's Personal Health Information (PHI).

• Work Flow

• Assists with the daily oversight of other clinical staff (other nurse and non-nurse staff members) when directed by the manager to maximize workflow in the practice. Serves as a mentor and preceptor for new staff and as a constant resource to non-licensed or non-nurse personnel. Remains flexible with work assignments throughout the clinical site to assure appropriate coverage to meet staffing and patient care needs.

• Quality Improvement

• Utilizes time and resources effectively to promote quality and cost outcomes. Serves as a clinical expert by reporting patient related issues and concerns directly to the manager and medical director. Assumes an active role in maintaining site preparedness and compliance with guidelines and standards as defined by regulatory agencies (ie. The Joint Commission, Illinois Department of Public Health).

• Billing & Facility Charges

• Assures accuracy of patient charges and directs patients appropriately with billing-related issues or pre-certification needs.

• Triage

• Handles nurse-directed telephone calls from patients and seeks appropriate input and direction from the physician or functions from signed protocols if applicable. Documents disposition of call with the appropriate interventions.

• Professional Development Activity

• Demonstrates accountability for professional growth and job performance.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.