Phone Triage RN, Family Medicine - Amherst

About Us

With energy and purpose, Cooley Dickinson Health Care, an affiliate of Mass General Brigham, is advancing health care in western Massachusetts. With a broad network of providers and facilities serving the Pioneer Valley, our services span a spectrum of medical and surgical needs, diagnostic care, rehabilitation, social work, behavioral health, and other critical needs of the community.

The Cooley Dickinson culture is built on living the values of our organization. Every employee is valued, no matter what professional function. Come work where you can make a difference every day, with opportunities for growth and development, in a great place to call home!

Amherst Medical Associates

Our practice is located at 170 University Drive Amherst, MA 01002. As a Family Medicine office, we offer comprehensive primary care services to patients of all ages, from infants to adults.

Convenient, caring and complete: Amherst Medical Associates gives you all three, close to home.

Our primary care practice is a favorite in the Amherst area because families know they'll be treated with warmth and respect. Visits are comfortable, relaxed engagements with friendly providers who are invested in your well-being and want you to feel better.

What Matters to Us

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve. Primary care is all about relationship-building!

We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

Are you ready to bring your talent to this practice and join us in moving health care forward?

Role Overview

We are seeking an in-person, full-time, 40-hour RN to support our practice onsite, Monday through Friday. We are open from 8:00am to 5:00pm, so schedules are staggered accordingly.

Dedicated to phone triage, the Nurse will handle patient interactions via telephone, provide advice in accordance with clinical protocols, and coordinate proper disposition. Calls are related to patient concerns, appointments, pre and post procedures, urgent care, inpatient admissions, prescription refills, and test results.

Qualifications

• Graduate of an accredited Registered Nursing program required.

• Current Massachusetts licensure as an RN required.

• Current BLS certification from the American Red Cross or the American Heart Association required prior to hire.

• Family Medicine/Primary Care Nursing experience preferred.

• Phone Triage experience preferred.