Phone Triage - Primary Care Office - FT (M-F)

Toledo Clinic's Primary Care Department is seeking a full-time Phone Triage person to answer phones, triage calls, and schedule appointments in a high volume Primary Care office. Qualified candidates will have previous medical office experience and knowledge of medical terminology. This position is full-time with benefits and will be scheduled M-F, 8:00am - 4:30pm. Must be comfortable on the phones handling patient calls.

General Summary:

Answers phone calls related to patient medical problems. Address patient questions with physicians and call patients back. Follow Physician/Manager verbal orders related to patient care.

Works under the supervision of the Office Manager.

Principal Duties & Responsibilities:

• Answer patient telephone calls related to medical questions.

• Interact with physicians to get answers to patient questions and relay the information to patients.

• Prior authorizations

• Various clerical duties (i.e.: answering phones, scheduling appointments, etc.).

• Follow up with lab work and/or xrays.

• Other duties as assigned.

Knowledge, Skills & Abilities Required:

Required:

• Excellent telephone skills required. 90% of this position requires talking on the telephone.

• Medical background to be able to triage patient questions appropriately

• Medical Terminology

• Previous experience in a medical office.

• Attention to detail and being conscientious to follow up with patients

• Must be able to work quickly and accurately

• Consistently arrives at work, in professional attire, on time and completes all tasks within established time frame.

• Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.

• Demonstrates adaptability to expanded roles.

Education:

High School Diploma

Preferred:

• RMA/CMA, ABR-OE, or nursing licensure preferred but not required