Phone Triage (Lpn/Cma)

Physicians' Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage (LPN/CMA) for our Pediatrics division located in Fort Myers, FL. Schedule is Monday-Friday, Day Shift with Alternating Weekend Coverage.

Sample of Duties:

• Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.

• Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.

• Perform medication prior authorizations.

• Assist patients in scheduling preventative services.

• Assist with patient education as needed.

• Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.

• Assist clinical staff as needed to avoid interruption of delivery of services to patients.

• Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.

• Schedule referrals and appointments for specialized testing and procedures as requested.

• Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.

Minimum Requirements:

• A valid and current State of Florida license to Practical Nurse (LPN) or certification as a Medical Assistant (CMA/RMA)

• Excellent attention to detail and the ability to record information accurately

• Ability to handle all calls in a professional and compassionate manner

• One year of clinical office experience or a combination of medical education and work experience

• Prior pediatric experience is highly desirable

• CPR certification or ability to obtain upon hire

PPC Offers:

• Over 27 years of serving our Southwest Florida community

• Award-winning physicians

• Ability to advance and grow within our organization

• Health, dental, vision, disability and life insurances

• 401(k) with company match

• Free financial advising

• Paid Time Off (PTO)

• Paid holidays

• Uniform allowances at hire and each anniversary

• Company paid CE courses with CEdirect

• Reimbursement for position required certifications and/or license

• Employee Assistance Program (EAP)

• Employee Resource Assistance Program (ERAP)

• Discounted legal and document services

• Milestone gifts

• Employee appreciation events and gifts

Want to learn more about Physicians' Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!

Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.