1301 W 38th, Street, Austin, TX 78705
Womens Health Texas
Womens Health Texas: Devoted to women, committed to excellence. Womens
Health Texas (WHTX) is one of the fastest growing obstetrics and gynecology
groups in the state. Initially formed through the partnership of OB/GYN centers
in Central Texas (and growing!) as Central Texas OBGYN Associates, our teams are
dedicated to providing the highest standard of womens health care.
This is a Full Time Monday thru Friday 8am to 5pm position with Women Partners
Position: Phone Scheduler
Report To: Team Lead / Care Center Manager
Purpose: Responsible for answering all customer/patients phone calls as well
as scheduling appointments from callers. To meet and exceed customer
expectations and adhere to established quality practices while seeking to
continually improve work performance. We are looking for a candidate who is
professional, knowledgeable, well-spoken and empathetic.
Promptly answering inbound calls for care center.
Greeting callers properly and politely.
Taking a short message and/or information from the caller very quickly.
Communicates phone message to appropriate party promptly.
Schedules and confirms appointments from callers.
Reschedules appointments when Physician and/or patient schedule changes.
Confirms patient information and enters changes into computer system.
Takes appropriate action for medical and non-medical emergencies occurring
within the office.
Performs front desk duties as needed.
If applicable, schedules appointments as patient checkout from their
If applicable, creates and mails patient reminder cards.
Performs other duties as assigned.
Skills, Education, & Experience:
High School diploma or GED is required, prefer some college.
Prefer minimum 1 to 3 years experience in medical office environment.
Prefer experience in patient scheduling.
Prefer experience with a multi-phone system.
Excellent communication skills (written and verbally).
Demonstrate proficiency in personal computer office applications, such as
word processing, databases, and scheduling software.
Excellent customer/patient service.
Ability to multi-task and prioritize duties.
Ability to handle high stress situations and adapt to changing
High attention to detail.
Ability to put patients at ease.
Must be able to stand, sit, bend, and walk.
Must be able to maintain confidentiality.
Ability to operate telephones and standard office equipment such as
photocopiers and facsimile machines.
Ability to maintain professional working relationships with staff and
Central Texas Ob/Gyn Associates