Phone Sales Representative (Base + Bonus & Commission)

Arrivia Grand Rapids , MI 49504

Posted 4 weeks ago

About This Job:

Our sales representatives fulfill the travel and vacation dreams of our members every day, by helping them use their incredible member benefits like free hotel stays and airline tickets, and greatly discounted cruise packages.

  • Able to understand and demonstrate consultative selling techniques

  • Make outbound calls for the majority of your shift

  • Personally responsible for meeting monthly individual goals, quotas and metrics

  • Directly responsible for selling packages and services

  • Become an brand expert to assist members in finding the products that are best for them

  • Assist members with understanding program benefits and consult them on product inquiries

  • Manage member information confidentially and accurately to ensure transactions are processed correctly

  • Collaborate with team members to meet monthly goals

  • Understanding of the importance customer service plays in sales

  • Able to listen to the member's travel needs and wants and customize a package that fits best

  • Able to overcome initial reluctance and objections


  • 1st Year - $70,000
  • 2nd Year - $90,000


  • 2+ years sales experience

  • Verifiable track record of success in a sales role

  • Comfortable making outbound and taking inbound member calls

  • Communication skills to help explain the products and services to the members

  • Ability to be successful in a performance, commission and bonus driven environment

  • Passion to help members, co-workers and growth of the company

Remote Work Requirements:

Computer Requirements:

  • Must have Antivirus installed

  • Must be a currently supported version of Windows PC or Laptop

  • Not Permitted Mac Book, Mac Surface Pro, Chrome Book or Tablet

  • Video capability

  • Windows is 8.1 or 10. Mac OS must be at least High Sierra or 10.13

  • CPU: 1.5 GHz or higher dual core processor

  • RAM: 4 GB of RAM.

  • Hard Drive: At least 250MB free space.

  • Network Adapter: Must have an Ethernet adapter

  • No Wireless Connections are permitted

  • Headset with microphone

Internet Information

  • Minimum Download & Uploads Speed 30 Mbps

  • To test your Internet speeds you can go to

Who We Are:

Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.

We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.

Our Core Values:

Here at arrivia we

  • Stay Curious
  • Explore new challenges and make space to learn, grow and improve
  • Keep it Real
  • Earn trust through open, honest and clear communication
  • Own it
  • Seek ways to make an impact and take action.
  • Win Together
  • Create a culture of connection and inclusion where everyone can be their best

Additional Benefits:

  • FREE 7-day resort stays and cruises on your anniversary

  • Exclusive Employee Travel Rates on Cruises, Resorts &Hotels, Tours, Car Rentals

  • Medical Health Insurance

  • Dental & Vision Coverage

  • 401K Plan

  • Long Term Disability & Life Insurance

  • Pet Care Insurance

  • Legal Insurance

  • Flexible Spending Accounts (FSA)

  • Employee Assistance Program

  • Dedicated Employee Enrichment & Recognition Programs

  • Special local, dining and merchandise offerings

We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.


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Phone Sales Representative (Base + Bonus & Commission)