Phone Operator/Leads Specialist (Leesburg Office Opening)

Job description

With over 35 years in the roofing Covenant Roofing is among the highest rated roofing companies in Florida. We are BBB accredited with an A+ rating and rated 4.7 on Google with over 1200 reviews. We are growing rapidly with offices in Central Florida, Jacksonville, Bradenton/Sarasota, Cocoa, and more to come. We are seeking highly motivated people to join the Covenant Roofing family. Our mission is to provide superior service to our clients, delivering exceptional work, putting safety first and creating opportunities for our people. If you are highly motivated, a team player with integrity and quality work ethic we want to meet you. We are looking for a phone lead specialist to join our team. As a lead specialist for Covenant Roofing you will be the first point of contact and first impression for new customers. Maintaining excellent customer relations is key for this position.

Responsibilities:

• Connect with customers via phone/email/chat and or social media to assist with their roofing needs

• Calling warm leads received from our lead generator programs

• Inputting data into the company's CRM program

• Assigning leads to our estimators

Requirements:

• Outgoing personality with excellent customer service and phone skills

• Must be skilled in the use of computers and utilizing the web

• Experience in customer relations is preferred but not required. We will provide training.

• Must be organized

• Must be able to multi-task and handle a large volume of calls

• Must be available on Saturdays

• Must be able to pass a pre-employment background check and drugs screen

Benefits:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• 401K with employer matching

• Vacation and sick pay

• Paid Holidays

• Life insurance and supplemental insurance options

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