The Phone Cashier position works within ENSTAR's Credit and Customer Services Department. The primary purpose of this position is to accept payments via the phone from ENSTAR's customers.
Accept and process credit card or debit card payments over the phone.
Perform courier tasks.
Perform clerical tasks such as handling mail (address changes, handling returned mail, as well as sorting, opening, and distributing mail), sorting, filing, addressing and stuffing envelopes by hand, conveying messages, making copies, and opening and entering payments.
Serve as back up Switchboard Operator.
High school diploma or equivalent.
One year customer service experience, positive customer service attitude.
Proficiency with Microsoft Office Suite.
Ability to type 50+ wpm; ten-key calculator by touch.
Professional telephone etiquette.
Professional personal appearance.
Must possess a valid driver's license and be qualified to operate a vehicle under the conditions of the ENSTAR's Driving Policy.
Ability to pass a drug, credit, background, past employment and driving record check.
KNOWLEDGE, SKILLS, AND ABILITIES:
Excellent organizational skills with the ability to confidentially process and maintain data with attention to detail.
Basic cashiering knowledge and ability to effectively and accurately perform related tasks.
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
Ability to effectively and professionally assist customers in a demanding, multi-task environment.
Effective oral and written communication skills to effectively communicate policies and procedures to others.
Ability to use general office equipment such as computer, cash machine, fax, phone, copier, etc.
Strong customer service skills, including active listening, prompt service, follow-up, value added service, one-call resolution, and customer appreciation.
Ability to convey information clearly, effectively, and professionally.
Active listening skills; attentiveness when listening to others to understand, ask appropriate questions, etc.
Ability to perform basic math (add, subtract, multiply, divide) quickly and correctly.
Must maintain a positive work atmosphere through effective interactions and communications with co-workers, customers and management.
Must maintain a safe environment for co-workers, customers and the public through adherence to established safety standards and timely reporting of potential hazards.
Must adhere to ENSTAR's policies and procedures related to the code of business ethics, compliance, responsible use of assets, and all applicable state and federal laws.
11. Pushing or pulling
13. Repetitive use of hands/arms
14. Repetitive use of legs
10lbs or less
11 to 25 lbs
26 to 50 lbs.
51 to 75 lbs
76 to 100 lbs
10lbs or less
11 to 25 lbs
26 to 60 lbs
51 to 75 lbs
76 to 100lbs
18. Eye/hand coordination
19. Fine Manipulation
1.Close vision (clear at 20 "or less)
2.Distance vision (clear at 20' or more)
3.Color vision (ability to identify and distinguish colors)
4 Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while
eyes are fixed on a given point)
5.Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
6.Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
7.No special vision requirements
Using effective verbal communication
Using effective written communication
3.Handling stress & emotions
4.Concentrating on tasks
8.Adjusting to changes
High Places/High Heights
Constricted Spaces (Underground)
7.Fumes, Gases, Odors, Dust
8.Grease, Oil, Mud
9.Moving Mechanical Parts
11. Hot Temperature (Devices )
13. Wet, Slippery Floors/Surfaces
14. Working w/others
15. Working alone
The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Others duties may be assigned.
ENSTAR IS AN EQUAL OPPORTUNITY EMPLOYER
Enstar Natural Gas