First Bancorp, Inc Bar Harbor , ME 04609
Posted 3 weeks ago
Description
Provide customer assistance to all inbound and outbound telephone calls, live chat and email communications regarding any and all bank products and services, including all general and specific bank information.
Duties:
Handle inbound and outbound customer contacts - both on the phone and via email
Provide world class customer service focused on customer retention, sales and service while:
Answering all inquiries, promoting and selling products and services, and resolving customer
Cross sell the bank's products over the phone to incoming callers
Use computerized systems for tracking, information gathering and trouble shooting.
Conduct outbound calling programs to sell the bank's products and services
Assist Branch personnel with demonstrations of electronic services products
Open deposit accounts for customers
Monitor the bank's email accounts, live chat, etc.
May perform some Branch Operations activities such as:
Monitoring email queue
Miscellaneous reporting
Requirements
High school diploma or equivalent
Computer experience preferable
Phone etiquette and Customer service preferable
First Bancorp, Inc