Phone Banker I - FT & PT

Great Western Bank Bellevue , NE 68123

Posted 2 months ago

  • Hiring for Full Time and Part Time positions*

General Description and Essential Functions

Provide excellent customer satisfaction and retention by successfully identifying, researching, and resolving customer issues and inquiries. Develop a comprehensive working knowledge of the bank products and services offered and demonstrate sound judgment and decision making skills.

  • Inbound calls - Receive, reply to and resolve customer service and online banking inquiries utilizing proficient time management skills.

  • Receive, reply to and resolve customer service correspondence (faxes /emails) inquiries utilizing Bank policy guidelines within established service level agreements (SLAs).

  • Provide information regarding products and services on client accounts after proper client verification.

  • Refer customers to Business Partners within the bank for needed products or services.

  • Utilize operational departments within the bank to expedite and resolve issues efficiently.

  • Identify and report instances of possible fraud such as debit card fraud, kiting and identity theft.

  • Achieve individual and departmental goals.

  • Adhere to and enforce compliance regulations and Great Western Bank policies and procedures.

  • Process transactions in accordance to each clients' account specific handling instructions.

  • Cross-train and learn other functions within the department and other areas of operations as needed.

Qualifications/Experience

  • High school diploma or equivalent required.

  • 1 year of banking, telemarketing customer service, and/or banking systems experience preferred

  • Strong sales, decision-making, customer service, and analytical skills.

  • Basic computer skills.

  • Detail oriented with proficient phone and written communication skills.

Job Expectations

  • Proficient 10-key skills.

  • Ability to multi-task.

  • Basic understanding of banking regulations and Federal Reserve rules, as well as Bank policy as it relates to Deposit Operations.

  • Act as a resource for internal and external customers.

  • Perform other job-related duties as assigned.

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Phone Banker I - FT & PT

Great Western Bank