Phlebotomy Manager

Category Phlebotomy Location Twinsburg, Ohio Job function Operations Job family Patient Services

Shift Day Employee type Regular Full-Time Work mode Hybrid

Phlebotomy Manager - Twinsburg, OH - Monday to Friday 8:00AM-5:00PM

Responsible for the management of employees in multiple departments or multiple locations (Patient Services Centers (PSCs), etc.) in a satellite operation. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets.

• Formulates operating objectives, goals and strategies for assigned facilities.

• Conceives and implements new methods for providing more economic and efficient services.

• Monitors customer reaction to quality of services and implements action when required.

• Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.

• Manages supervisory staff in the performance of their duties.

• Ensures adherence to compliance guidelines.

• Responsible for monitoring budgets of various departments or locations.

• Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.

• Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.

• Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.

QUALIFICATIONS

Required Work Experience:

• 6+ years experience in field operations of laboratory or related healthcare endeavor.

• Minimum 3 years in a supervisory role

Preferred Work Experience:

N/A

Physical and Mental Requirements:

• Position requires travel

• Occasionally lifting up to 25 pounds

• May require extended periods of focus

• May require extended periods of sitting or standing

• Ability to manage stress

• Capable of handling multiple priorities in a high-volume setting

Knowledge:

• Proficiency with key PC software and Microsoft Outlook, Word, Excel, and Powerpoint

Skills

• Excellent written and verbal communication skills

• Strong interpersonal skills

• Strong problem-solving skills

• Strong sense of teamwork

• Strong communication skills

EDUCATION

Bachelor's Degree

High School Diploma or Equivalent(Required)

LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-61816