Under the direct supervision of the Coordinator, Phlebotomy Lab Services, the Phlebotomist Tech/Clerk is responsible for performing specimen collection, initial sample preparation and delivery of specimens in support of the Laboratory testing services. Performs clerical functions to include assisting with patient registration, scheduling, and collecting information from patients.
Performs clerical/registration duties such as assisting with patient registration, addressing patient concerns, and coordinating appointment schedules. Collects demographic information from patients, including insurance or payment information.
Collects biological specimens by various appropriate techniques such as venipuncture and micro collection techniques following all department and safety policies/procedures. Observes patient for adverse effects and reports immediately to supervisor.
Prepares samples for testing. Verifies patient demographics, test information, sample identification and specimen type. Clarifies any discrepancies.
Performs limited laboratory procedures per established procedures. Evaluates validity of test results using quality control standards and instrument function checks.
Identifies and accessions specimens using appropriate computer hardware and software, transports specimens with requisitions to appropriate areas.
Answers incoming calls and assists or directs caller to appropriate personnel. Handles calls to and from physician's offices and other departments regarding patient information, orders, testing or results as required.
Maintains accurate records regarding the collection and collation of data, including number of patients seen and productivity reports.
Communicates with other personnel politely and promptly regarding patient information. Communicates unusual tests requests/questions to teh Coordinator.
Ensures that appropriate levels of inventory of supplies are maintained by submitting requests to the supervisor. Receives supplies and expendables, labels appropriately and distributes to appropriate storage/work areas.
Maintains work areas in a neat, clean and orderly condition.
Attends inservices, continuing education/training programs, and meetings to keep current with new techniques, procedures, policies, equipment, and safety practices. Completes required competency assessment/testing.
Assists in training and/or orientation of new staff, students, and residents.
Follows system and department policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, safety, and patient satisfaction.
Completes mandatory education and training in order to maintain organization and department specific competencies and requirements. Maintains applicable certification/licensure. Maintains required BLS.
Other duties as assigned
Complexity of Work:
Maintains competencies specific to patient population served.
Knowledge of basic office equipment and procedures. Proficient in the use of PC software applications. Strong typing and data entry skills. Ability to communicate test results and other information verbally and in writing to physician and other staff. Ability to travel from site to site as required. Strong interpersonal communication skills required.
Personal Protective Equipment:
The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic's Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.
Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities