Phlebotomist II - Site Lead - Sacramento, CA Req19476

Quest Diagnostics Incorporated Sacramento , CA 94204

Posted 3 weeks ago

Phlebotomist II - Site Lead - Sacramento, CA req19476

Schedule: Day shift, every third weekend

Go the extra mile. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It's about providing clarity and hope.

In Patient Services you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, Patient Service roles are tremendously important it is a patient-focused role where it is essential to remember that there is a life and person behind every test tube. Your skills are critical, as is your ability to work with the patients. The role is varied and offers a developing career in Phlebotomy due to the scale and reach of Quest. You can grow and improve your skills in a fast-moving, supportive team environment. Most importantly, you can help us make a real difference.

Job Summary

The Patient Services Representative II Site Lead (PSR II - Site Lead) represents the face of our company to patients who come to Quest Diagnostics, both as part of their health routine or for insights into life-defining health decisions. The PSR II Site Lead draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR II Site Lead has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR II Site Lead will direct daily activity at a Patient Service Center (PSC) or In-Office Phlebotomy (IOP) and leads one or more PSR on site. The PSR II Site Lead will demonstrate Quest Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to work in a doctor's office, a patient service center, in a house call environment, long term care or as business needs dictate.

Job Accountabilities (Responsibilities)

  • Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams.

  • Administer oral solutions according to established training.

  • Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

  • Responsible for completing all data entry requirements accurately including data entry of patient registration; entry of test order from requisition or pulling order from database; managing Standing Orders.

  • Enter billing information and collect payments when required, including the safeguarding of assets and credit card information.

  • Data entry and processing specimens including: labeling, centrifuging, splitting, and freezing specimens as required by test order.

  • Perform departmental-related clerical duties when assigned such as data entry, inventory, stock supplies, and answer phones when needed.

  • Read, understand and comply with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Automobile Policies and Procedures, Employee Handbook, Quality Assurance Manual); and ensure that all staff members follow instructions.

  • Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.

  • Assist with compilation and submission of monthly statistics and data.

  • Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs.

  • Complete training courses and keep up-to-date with the latest phlebotomy techniques.

  • Travel to Territory Manager meeting if held off-site or off normal shift.

  • Participate on special projects and teams.

  • Stay-up-to-date on company communications and assist with the distribution of technical information to the work group.

  • Perform Point of Care (POC) testing at those sites where needed and the complete training/competency evaluations per Standing Operating Procedure (SOP).

  • With appropriate training, act as mentor and resource for new employees, assisting with transition into the PSC work environment and the familiarity with established procedures.

  • Assist with periodic inventory counts, report shortages and problems to group leader or supervisor as they occur.

  • Assist with the preparation of schedules for the assigned work group or PSCs.

  • Communicate professionally with clients to resolve or refer, and document problems, prepare problem documentation and report critical issues as they occur.

  • Ensure staff is following all safety precautions by wearing a clean, button lab coat, gloves and face shield when required.

  • Assist supervisors with the implementation of SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines.

  • Ensure facilities are neat, clean and in good repair, takes appropriate action to advise Group Lead or Supervisor of required repairs and maintenance.

  • Will be required to act as a coach, mentor, instructor and resource advisor for new employees, as well as be the point of contact to staff on site and provide regular input to the group lead or supervisor.

Job Requirements

  • Ability to provide quality, error free work in a fast-paced environment.

  • Ability to work independently with minimal on-site supervision.

  • Excellent phlebotomy skills to include pediatric and geriatric.

  • Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime.

  • Committed to all Quest Diagnostics policies & procedures including company dress code, Employee Health & Safety, and Quest Diagnostics Everyday Excellence Guiding Principles.

  • Must be able to make decisions based on established procedures and exercise good judgment.

  • Must have reliable transportation, valid driver license, and clean driving record, if applicable.

  • Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/Mobile/Long-Term Care/In-Office Phlebotomy locations with minimal notice.

  • Capable of handling multiple priorities in a high volume setting.

  • Must demonstrate superior customer focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change throughout Quest; and knowledge of our business.

Physical Requirements

Lift light to moderately heavy objects. The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 15 pounds are lifted and carried frequently; objects in the weight range of 16 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 40 pounds are seldom lifted and carried. Objects exceeding 41 pounds are not to be lifted or carried without assistance.

Must be able to sit or stand for long periods of time; requires long hours of eye and hand coordination.

Must be able to perform repetitive tasks with dominant hand frequently to constantly throughout the day.

Position requires travel.

Extensive use of phone and PC.

Fine dexterity with hands/steadiness.

Talking.

Walking.

Balancing.

Bending/kneeling.

Pushing/pulling.

Reaching/twisting.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]

Required Education
1.High school diploma or equivalent.
2.Medical training: medical assistant or paramedic training preferred.
3.Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Work Experience
1.Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
2.Minimum 2 years in a Patient Service Center environment preferred.
3.Customer service in a retail or service environment preferred.
4.Keyboard/data entry experience.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity or Citizenship.


upload resume icon
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Modis Resource Development Manager Sacramento CA

Modis

Posted 4 days ago

VIEW JOBS 1/12/2019 12:00:00 AM 2019-04-12T00:00 Overview Modis is currently seeking a Technical Recruiter /Resouce Development Manager for an exciting internal opportunity in our local branch in Sacramento, CA. Technical Recruiter | Resouce Development Manager | IT Staffing The Resource Development Manager is responsible for sourcing and recruiting candidates to fill temporary, temporary to permanent and/or permanent information technology, engineering and/or other professional job orders for a variety of moderately complex, complex and/or specialized clients. Partners with clients to define strategic objectives and hiring needs. Analyzes hiring needs, determines best recruiting methods, and creates/deploys client-specific and/or role-specific recruiting strategies. Builds and maintains a comprehensive candidate pipeline that addresses client needs. Identifies, evaluates, and recommends innovative solutions to address client needs and issues. Serves as subject matter expert on market trends, target industries, and information technology and engineering roles. About Modis – We make Exceptional Connections To succeed in the complex world of technology, you need exceptional connections - to the right experts, the right opportunities and the right answers. You'll find Modis right in the center of this ever-changing technological world - uncovering opportunities and connecting possibilities. As a global provider of IT staffing services and the second largest in North America, Modis connects the very best IT professionals to great opportunities at leading companies. And we do it every single day - for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading tech companies and help them make exceptional connections with top tech talent. Success is about making the right connections between people, solutions and objectives. With Modis, you can take a strategic approach to boosting performance through an optimal mix of internal staff, outside consulting resources and project outsourcing. And because we take the time to properly understand the needs of our clients and candidates, we can help them make exceptional connections and achieve greater levels of success. Yes, the world of technology is a complex place. But from our perspective, we see things clearly. Click here to complete a job preview of this role! Responsibilities ESSENTIAL DUTIES & RESPONSIBILITIES: * Partners with clients to define strategic objectives and hiring needs. * Analyzes hiring needs, determines best recruiting methods, and creates/deploys client-specific and/or role-specific strategic recruiting strategies. * Stays abreast of leading industry trends and recruiting best practices. * Builds and maintains subject matter expertise on target industries, clients and roles. * Administers job postings in various systems. * Assesses candidates to ensure qualification match, cultural fit and overall compatibility with client requirements. * Enters and tracks assignment and/or candidate data in Applicant Tracking Systems (ATS). * Creates and executes temporary associate programs. * Builds and maintains relationships with both passive and active candidates. * Establishes and maintains a network of industry contacts through participation in professional/trade associations and other professional networking organizations. * Develops relationships with key clients and business leaders. * Deploys, coaches, develops and redeploys temporary associates. * Responds to and addresses standard to moderately complex candidate, temporary employee and/or client inquiries, escalates to a senior recruiter and/or manager. * Completes candidate hiring/onboarding processes in accordance with client/organizational requirements. * Coaches, trains and mentors other Recruiters. * Ensures compliance and safety requirements are met. * Acts as team lead or an escalation point of contact in absence of management. * Participates in special projects and performs other duties as assigned. Qualifications MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS: Bachelor's degree in business or a related field is highly preferred. Previous experience recruiting for information technology and/or engineering related roles and working within the staffing or human resources solutions industries is highly desirable. KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS: * Ability to communicate effectively, verbally and in writing. * Ability to establish and maintain effective working relationships. * Ability to focus on client needs with a commitment to quality and customer service. * Ability to prioritize, organize and perform multiple work assignments simultaneously while meeting deadlines. * Ability to identify and resolve problems through recommending and implementing creative solutions. * Knowledge of and ability to interpret and understand employment-related laws, rules and regulations. * Knowledge of and the ability to utilize Applicant Tracking Systems. * Knowledge of current sourcing and recruiting trends, best practices and methodologies. * Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook. COMPANY OVERVIEW: Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, Special Counsel and Soliant is the world's leading provider of Human Resources solutions. We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas. Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Options Modis Sacramento CA

Phlebotomist II - Site Lead - Sacramento, CA Req19476

Quest Diagnostics Incorporated