Phlebotomist

Overview

Under the direction of the supervisor, perform daily phlebotomy activities of the laboratory accurately and on time. Maintain a safe and professional environment. Performs with confidence, clinical specimen collection and processing duties following established practices and procedures. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, health care providers, and the public in general.

Responsibilities

Core Competencies:

• Must be flexible and available based on staffing requirements; weekends, holidays, on call and overtime.

• Must have reliable transportation, valid driver's license, clean driving record, if applicable.

• Excellent phlebotomy skills to include geriatric.

• Demonstrates good organization, communication, and interpersonal skills, is able to manage concerns of patients in a professional manner.

• Capable of handling multiple priorities in a high volume setting

• Ability to perform data-entry.

Position Responsibilities:

Fundamental expectations

• Greet patient appropriately. Treat all patient in a courteous manner.

• Ensures all field specimens are collected accurately and on time.

• Collects specimens according to established procedures.

• Responsible for completing requisitions accurately.

• Research test information utilizing lab computer system or Directory of Service.

• Label, centrifuge, split, and freeze specimens as required by test order.

• Package specimens for transport.

Maintains required records and paperwork.

• Reads, understands and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, etc).

• Maintains all appropriate Phlebotomy logs.

• Assist with compilation of monthly statistics and data. Submits data on time monthly.

• Perform basic clerical duties, i.e. filing, faxing, and preparing mail. May be required to perform electronic data entry.

Demonstrates organizational commitment.

• Adheres to departmental and company code of grooming and dress code and lab coat policies, appearing neat and clean at all times.

• Reports on time to work, following attendance guidelines.

• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement

• Communicates appropriately with patients, coworkers and the health care providers.

• Communicates all unresolved problems immediately to the appropriate Manager, Supervisor, for resolution. Remains polite and courteous at all time.

Miscellaneous duties and responsibilities.

• Keeps work area neat and clean. Disposes of biohazard containers when scheduled.

• Help with inventories and other tasks as assigned.

• Stock supplies as needed.

• Performs other department-related clerical duties when assigned.

• Participates on teams and special projects when asked.

Preferred Qualifications

Qualifications

• High school diploma or equivalent.

• Medical terminology helpful.

• Phlebotomy certification preferred.

• 1 year Phlebotomy experience- geriatric capillary and venipuncture.

• Keyboard/data entry application, if applicable.

• Customer service in a service environment