Exciting opportunity for Clinical Pharmacy Technician Trainee's to work in a complex, high impact customer service role for our Care/Participant Services department. Pharmacy Technicians in Care/Participant Services accept incoming calls related to requests submitted to Participant Services, resolves issues via mail, and partner with other departments to ensure timely resolution of requests/inquiries, which include: Pharmacy, Shipping, Customer Care, Finance, Claims Processing, and Eligibility. This position will be utilizing systems and queues to assist with task resolution. Follow up on requests is imperative to ensure appropriate and efficient handling. Ensure full and proper issue resolution.
Schedule: Monday-Friday 9am-5:30pm EST with one Saturday a month required
PC skills in Windows-based applications
Advanced verbal and written communication skills
Team-oriented, customer service focused, and able to identify process improvements
Availability to work on a Saturday
Responsive, reliable, and able to express assurance/confidence
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Ability to understand the audience you are writing to
Analytical problem-solving skills.
Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.
Understand the importance of timely work and effective planning.
The clear understanding of CVS/Caremark values and importance of customer satisfaction.
Prioritizing and organizing workload in adherence to deadlines.
Desire and aptitude to assist a customer with escalated concerns and provide final resolutions.
Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations.
Ability to multi-task with strong time management skills.
National Certification (CPhT) preferred (required after 6 months)
Diabetic Supply knowledge
Navigation of LINKS and Peoplesafe
High school Diploma or GED Required
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.