As a Pharmacy Technician I -Pharmacy Service Representative in the Specialty Mail Order Pharmacy, you will provide telephone support to patients receiving life sustainingspecialty drug therapy. The Pharmacy Technician I is essential to ensuring our patients receive the correct medication, as you directly affect the lives of others.
The Pharmacy Technician Iposition is responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and re-verifying benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers and/or internal teams to screen, identify, resolve and defer orders that have accounts receivable or clinical issues. As part of the Specialty Mail Order team, you will play a crucial role in helping others on the path to better health and your work will be directly affect the lives of others.Additional responsibilities of the Pharmacy Technician I -Pharmacy Service Representative(PSR)include: -Use your superb communication skills to contact doctor's offices and insurance companies to ensure in the accuracy our patient's specialty medication orders-Translate prescriptions and utilize your sig code knowledge-Excellentdata entry skills will aid in your success-Processing of specialty medications in a timely manner-Ensure all financial and clinical expectations are being met prior to fulfillmentCPhT, PTCB, Pharmacy Technician, Mail Order, CVS, Mail, Specialty, Customer Service, Call Center, Pharmacy Service Representative
Previous customer service experience preferred.
Basic computer and typing skills required.
Prior telephone experience preferred.
Previous reimbursement experience is preferred, requesting prior authorizations and to include insurance verification.
Ability to work in a fast paced environment
National Pharmacy Technician Certification preferred
High School Diploma or GED required
It's a new day in health care.
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace.
We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
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