With over 300 locations across the US, Apria Healthcare's mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.
Under the direct oversight of a licensed pharmacist, and supervision of a technician supervisor, the Pharmacy Technician II primarily work in work cells, IC team and/or PCC team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Order Management (Work Cells)
As part of this small team, the incumbent will process new starts, new orders and refills requiring intervention to completion, meaning the order is clinically appropriate, reimbursable and patient's outofpocket expense is collected.
Enter new orders into the pharmacy computer system
Obtain all necessary billing and clinical documents.
Adjudicate NCPDP online claims and collect past due balances and patient's outof pocket expense for the current order.
Notify customer of shipment.Insurance Verification Call Team (IVC)
Pharmacy Technician II may work on the IVC team. This functional team supports work cells by verifying insurance for orders being processed in the work cells.
Call insurance company to verify patient coverage
Submit patient information online to verify patient coverage for those insurance companies that offer the online service.
Meet IVC team turnaround time service level agreement with work cells.Patient Care Coordination Team (PCC) Pharmacy Technician II may work on the Patient Care Coordination Team. This functional team contacts Apria patients to see if they would like APN to provide them pharmacy services along with the nebulizer Apria provides them. Make outbound calls to existing Apria customers to offer them APN pharmacy services. Obtain demographic and billing information from prospective APN customer Enter new accounts in the pharmacy computer system Performs other duties as required.
Minimum Required Qualifications
Education and/or Experience
High school diploma or GED
1 to 3 years of pharmacy or related work experience
Apria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance jobrelated skills and abilities and attain any and all necessary continue education credits required for job related licenses. All personnel must attend mandatory educational programs.
Certificates, Licenses, Registrations or Professional Designations
SKILLS, KNOWLEDGE AND ABILITIES
Excellent interpersonal skills and welldeveloped verbal and written communication skills.
Excellent organizational skills and detail oriented.
Excellent customer service skills.
Ability to work independently, meet deadlines, establish priorities, and be flexible.
Ability to perform accurately and efficiently.
Ability to maintain composure on phone when handling customer calls.
Ability to adapt to frequent changes in workload
Ability to adjust priorities quickly as circumstances dictate
Ability to interact appropriately with colleagues and customers for different purposes and in different contexts.
Ability to establish and maintain cooperative working relationships with coworkers.
Ability to perform a variety of duties, often changing from one task to another of a different nature.
Make appropriate job decisions following standard office policies and past precedents.
Remains calm and uses beneficial verbal / nonverbal communications.
Focuses on main problem rather than unrelated issues.
Approaches solutions with an open mind.
Gives others a positive feeling when interacting with them.
Works within the Company policies and procedures.
Is able to communicate effectively with other healthcare providers.
Reports to designated work area as scheduled and is available until the end of the shift; honors lunch and break periods.
Completes peer evaluations in a timely manner and provides thorough responses.
Knows and understands safe practices as it relates to the job.
Schedules time off in accordance with company policy.
Informs supervisor if schedule cannot be met 100% of the time.
Reports accidents as soon as they occur in accordance with company policy.
MS Office Level I (Basic) skill set
Intermediate typing/keyboarding/computer skills.
PHYSICAL DEMANDSWhile performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).
WORK ENVIRONMENTWhile performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law. Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet