Pharmacy Technician II

The best thing about this role

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!

What you'll do

Inpatient Pharmacy Technician

Performs pharmacy technician duties in hospital inpatient pharmacy. Performs a wide variety of tasks under direct pharmacist supervision at all times. The technician provides excellent customer service to caregivers and patients, is involved in most aspects of the pharmacy, including medication preparation and distribution, all aspects of inventory management, and quality assurance activities, including direct participation in USP 797/800 Sterile Compounding compliance standards. Compounds sterile medications under immediate pharmacist supervision. Technicians work with the pharmacist to ensure that all daily functions are performed efficiently and accurately ensuring quality of patient care in accordance with hospital standards and New York State law. They provide a wide variety of services for a smooth operation and efficiently functioning pharmacy department.

Outpatient Pharmacy Technician

Performs pharmacy technician duties in community pharmacies. Performs a wide variety of tasks under direct pharmacist supervision at all times. The technician provides excellent customer service and is involved in most aspects of the pharmacy including prescription intake, order entry, cash management, managing telephone inquiries, ordering and inventory management. Technicians work with the pharmacist to ensure that all daily functions are performed efficiently and accurately ensuring quality of patient care in accordance with hospital standards and New York State law. They provide a wide variety of services for a smooth operation and efficiently functioning pharmacy department.

Outpatient

• Purchasing and Receiving Duties; performs the purchasing, receiving and inventory control functions for the Outpatient Pharmacy Department in order to meet the medication needs of all patients. Orders appropriately; assuring correct storage and maintaining adequate inventory.

• Places orders to wholesaler electronically and manually as required.

• Outpatient: Reviews contract listing to determine which drugs are available under contractual agreements. If product is not on contract, chooses an equivalent alternative if possible. Consults with manager and staff pharmacists regarding 340b ordering.

• Outpatient: Orders OTC medications to ensure adequate stock available for patients.

• Evaluates vendor shortages and selects alternative products when needed. Informs Manager, Outpatient Pharmacy and/or staff pharmacist of shortages and expected return to stock.

• Contacts other pharmacies as needed to determine if medication is available for patients in an emergency or non-stock situation. Communicates this information to the patient and pharmacist.

• Follows up on back orders with the vendors and reports on-going problems to the pharmacist(s) or Manager.

• Receives order from wholesaler electronically and physically. Ensures all electronic orders are added into inventory correctly. Ensures orders are accounted for and places products in the correct storage location.

• Accounts for substitutions in ordering and follows all necessary steps to add into inventory.

• Contacts wholesaler regarding missing medication, short dating or damages and follows through on credits or replacements.

• Inventory Control Responsibilities.

• Responds to FDA and manufacture safety alerts and recalls by alerting Manager or pharmacist and assisting in removing all recalled drugs, processing paperwork, and arranging for return to vendor as observed by pharmacist or Manager.

• Maintains inventory by checking inventory levels on hand compared to in QS1 and corrects discrepancies for non-controlled medications. Alerts pharmacist regarding discrepancies in controlled substance inventories

• Assists manager and Pharmacists in determining appropriate par levels for medications and adjusts as usage changes.

• Check inventory monthly for outdated items and overstocked medications to ship back to wholesaler for credit in accordance to rules and regulations of both wholesaler(s) and FDA. Reconciles what was returned with credit received as noted by Pharmacist or Manager.

• Adds new drugs into QS1 drug file.

• Prescription Filling.

• Receives prescriptions from patients or, in the case of electronically transmitted prescriptions, verifies receipt of prescriptions at patient request and informs pharmacist and staff that patient is waiting. Obtains accurate demographics, drug allergies, and insurance information.

• Profiles and processes prescription including insurance adjudication in a timely manner. As necessary arranges for interdepartmental payment through various funds (Tribute, Bob Simon, Dialysis etc.)

• Processes electronic prescriptions, IVR refill requests and prescriber refill responses in a timely manner with accuracy.

• Alerts pharmacist to any DUR, allergy warnings or drug interactions displayed in pharmacy processing software when processing prescriptions.

• Retrieves appropriate medication from storage location as observed and checked by pharmacist.

• Counts medication and labels medication container with pharmacy label and appropriate auxiliary labels for checking by pharmacist.

• Handles hazardous medications in accordance with departmental policies.

• Answers telephone using appropriate telephone etiquette and responds to fax machine as noted and observed by pharmacist. Listens and responds to voicemails in a timely manner.

• Contacts insurance companies and payers for assistance with claim processing as needed.

• Cashier Function.

• Responsible for the receipt of currency and checks and credit card payments coming into the pharmacy from patients and third parties. Remittance statements accompanying third party checks will have attached to them the register tape indicating the amount rung in and date of receipt as observed and accounted for by pharmacy business manager and accounts receivable.

• Responsible for a daily reconciliation accounting for cash, checks and credit card payments received. A daily cashier report will be prepared and sent to the Accounts Receivable-processing unit. These include cash, checks, credit cards and payroll deductions. A copy of cash-up sheet receipts, deposit slip, credit card detail summary and drawer balancing report will be submitted to

the business coordinator for the Outpatient pharmacy and noted by Accounts receivable and Business coordinator for Outpatient Pharmacy. Responsible for all cash drawer variances, which will be investigated and reconciled at the time of cash-up as observed and supervised by pharmacist. Responsible for petty cash bag, as well as register and will keep both secured and

not left unattended as observed and noted by pharmacist(s) and Manager of Outpatient Pharmacy.

• Responsible for packaging and retrieving completed prescriptions accurately. Responsible for mailing designated prescriptions to patients using all tracking information and mailing logs as observed by pharmacist.

• Maintains counsel logs as required by law and third-party payers as noted and observed by pharmacist.

• With each customer transaction, offers counseling by a pharmacist as required by state pharmacy regulations. Ensures patient is receiving the correct prescription by verifying patient's date of birth. Uses other acceptable patient identifiers if needed.

• Follows up on unclaimed prescriptions and returns prescriptions to stock after 14 days.

• Maintains a clean and organized work area in the pharmacy.

Inpatient

• Participates fully in medication distribution to patients, stock areas, and clinics.

• Assists in the process of unit dose medication distribution to all inpatients under the supervision of a pharmacist

• Refill and maintain automated dispensing system including monitoring and rotation of expiring medications and routine maintenance of the devices.

• Effectively utilizes electronic clinic inventory system to accurately and efficiently prepare stock orders for clinics and health centers.

• Packages unit does medications including the preparation of complete and accurate medication labels.

• Monitors patients own medications and assures proper handling.

• Aids in the preparation and distribution of all sterile products and maintains a clean and efficient IV room according to departmental policy.

• Performs identified specialized level of responsibility such as Pyxis super-user, stock maintenance and ordering, training specialist, cancer center technician, allergy preparation, etc…

• Participates effectively to ensure that the department continues to be an efficient member of the healthcare team

• Willingly assists Pharmacists as requested.

• Works cooperatively and within departmental standards within the Inpatient Pharmacy department and with other departments.

• Quickly and calmly answers phones and directs calls according to departmental policy.

• Willingly assists in the training of new pharmacy technicians.

• Treats all customers, co-workers, and staff with courtesy and respect as observed by supervisor.

• Consistently monitors medication and supply inventory in pharmacy, store rooms, and IV room and utilizes departmental ordering processes to ensure continuous supply availability.

• Relays inventory needs to appropriate person or initiates ordering as required.

• Consistently and fully participates in departmental quality assurance and quality improvement processes.

• Performs daily, weekly, and monthly cleaning and disinfecting procedures in the sterile and non-sterile compounding areas (as required by location)

• Consistently and accurately utilizes personal protective equipment in accordance with departmental policy (as required by location).

• Consistently handles hazardous medications in accordance with departmental policies.

• Regularly monitors for expired and/or unusable medications in pharmacy and hospital.

• Consistently and accurately documents quality assurance tasks (as required by location).

• Follows departmental policy for removal, waste, and segregation of unusable medications.

• Identifies and escalates non-conformities and occurrences in the pharmacy department and hospital.

• Performs similar or related duties as requested or directed

What we need from you

Education:

• High School Diploma or GED, required

Experience:

• Mastery of at least two specialized levels of responsibility as a Pharmacy Technician required, possibilities include:

• Pyxis super user

• Stock maintenance and ordering

• Training specialist (multiple area potential)

• Allergy preparation

• Other - discretion of leadership

• Minimum one year experience as a Pharmacy Technician, preferred

License/Certifications:

• CPhT certification and maintenance of required credentials, required
• NY State Pharmacy technician registration (applicable at FOX and BMC), required
• NY State Pharmacy technician registration (for all other locations), preferred

Skills:

• Computer Skills

• Interacting with People

• Attention to Detail

• Accountability

Physical Requirements:

• Medium Work

• Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects.

• Frequent balancing, climbing, crouching, typing/clerical/dexterity, grasping, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motion, seeing/monitor/computer use, standing, stooping, talking, visual acuity, walking, and fit testing.

Hazards:

• Occasional bodily fluids/bloodborne exposure

Working conditions:

• Occasional extreme temperatures, noise

Travel:

• Occasional Travel

• The job may require travel from time- to-time, but not on a regular basis

Total Rewards

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time

• Medical, dental and vision insurance

• Life insurance and disability protection

• Retirement benefits including an employer match

• And more!

Specific benefit offerings may vary by location and/or position.

Pay Range

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

Pay Range Minimum:

USD $19.89/Hr.

Pay Range Maximum:

USD $29.84/Hr.

We love the difference people bring

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.