Pharmacy Technician - Data Entry Triage

Boca Raton, Florida, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Guardian Pharmacy of Southeast Florida, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in Boca Raton, Florida.

Why Guardian Pharmacy of Southeast Florida? We're reimagining medication management and transforming care.

Who We Are and What We're About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Schedule: M-F 10:00am-6:30pm, every other weekend rotation.

This role will be performed onsite at a closed-door pharmacy in Boca Raton, FL.

All patient interactions will be over the phone.

Comprehensive training provided side by side with training team.

Must be comfortable working in a high-volume environment.

We offer full time benefits including health, vision, dental and matching 401k options.

Evaluates/triages incoming fax prescriptions in Docutrack to ensure timely and accurate entry into pharmacy operations system. Routes incoming calls to appropriate department/individual. Receives processes and follows-up on refill requests.

• Triage customer service requests by department, urgency, and information/response required queues.

• Triage new fax, refills, new orders, collect, prioritize, and sort incoming faxes to the appropriate

department/area.

• Resolve customer complaints, issues, and concerns.

• Research questions, issues, and concerns as directed by management

• Answer incoming customer calls

• Prioritize and respond appropriately to facilities with questions concerning orders

• Obtain information, explain available products or services to clients.

• Respond to inquiries about refills or prescription status

• Manage assigned queues in docutrack to include clarification que, Maintain IVR, Refill too Soon Ticker, E-Kit slips queue, Fill-No-fill queue, PPD Report, Skype message, Refills Reviews.

• Review orders for completeness and fax back orders to customers as needed.

• Initiate non-discretionary calls to facilities.

• Communicate with pharmacy customer service staff via email, phone or fax regarding patient changes received from facilities.

• Coordinate/manage "STAT" order process.

TRAINING/SKILLS:

• Registered Pharmacy Technician license required

• 2+ years CPhT experience, preferably in high-volume pharmacy

• Good computer skills, including pharmacy operations system

• Excellent verbal communication skills and excellent interpersonal skills

• Ability to problem solve, make decisions in fast-paced environment, and work to deadlines

• Ability to work assigned shift with no tardiness and minimal absences.

EDUCATION: High School diploma or G.E.D required

PHYSICAL AND/OR MACHINERY: Requires working a set schedule but must be flexible to accommodate after hours demands. This position requires use of the computer for long periods of time. Technician must be able to communicate effectively and professionally on the phone and exemplify excellent customer service

What We Offer:

Emotional well-being and physical health are important, which is why our employees receive a generous benefits package and a work culture that supports our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with up to 3.5% company match (1)

Family, Health & Insurance Benefits (1), (2)

• Multiple health plan options including copay (FSA-eligible) and HSA eligible plans

• Wellness Incentive Program

• Dental and Vision plans

• Company-paid basic life, AD&D and long-term disability coverage

• Optional employee, spouse, and child life/AD&D insurance

• Optional accident, critical illness, and short-term disability coverage

• Dependent Care Flexible Spending Accounts

• Employee Assistance Program (EAP)

Time Off

• Paid holidays and sick days

• Generous vacation benefits based on years of service

(1) Eligibility begins the first of the month following 30 days of employment

(2) Full-time employees only, excluding EAP which is available to all Guardian employees

The Guardian Difference

Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.

Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.

Join us to discover what your best work truly looks like.