Pharmacy Technician

CVS Health Pekin , IL 61555

Posted 2 months ago

Job Description:

Do you want to make a difference in someone's life?

Are you ready to have a career with purpose?

At CVS Health, our Pharmacy Technicians are at the forefront of our purpose of helping people on their path to better health. As a Pharmacy Technician in one of our retail stores, you'll use your knowledge and skills to help thousands of people in your community get the medications they need to live healthier lives.

As the first point of contact for our patients and their caregivers, you'll have the opportunity to shape their customer experience and make each interaction outstanding. You'll be empowered to do this through a suite of tools and resources that help you and your team maintain operational excellence and provide custom services that save your patients time and money. As a member of the team, you'll accomplish your goals and contribute to something bigger -impacting patient lives.

Whether you're new to pharmacy or an expert technician, we offer full- and part-time positions for all skill levels. We also provide education and training so that you can grow professionally and personally while staying up to date on new products and services, and innovative ways to care for your patients. New technicians are required to complete our extensive training program for Pharmacy Technicians and satisfy all registration, licensing and certification requirements according to your state's Board of Pharmacy guidelines.

The pharmacy is a fast-paced, ever-changing environment, where each interaction has intention and the team works together for a shared purpose. If this excites you, please join our team of dedicated Pharmacy Technicians who demonstrate our core values of Accountability, Caring, Collaboration, Innovation and Integrity in everything they do, every day. We are ready to help you achieve your career goals!

Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Routine Job Functions

  • Lives our purpose of helping people on their path to better health by engaging customers to learn about their health and medications.

  • Creates genuine human connections by focusing on service, and keeping patients and caregivers top of mind at all times.

  • Demonstrates compassion and care by proactively identifying and resolving potential problems.

  • Communicates among a number of individuals, including patients, co-workers, insurance companies, and prescribers

  • Works on a team to fulfill prescription orders from start to finish with an in-depth understanding of each workstation

  • Understands and follows applicable Federal and State laws (e.g., HIPAA), regulations (e.g., OSHA), professional standards, and ethical principles.

  • Complies with CVS policies and procedures to ensure patient safety, and protect patient privacy and security.

  • Actively seeks opportunities to expand clinical, technical and insurance knowledge.

  • Balances quality and efficiency in all tasks, contributing to both patient outcomes and broader team goals.

  • As allowable in applicable states, certified and trained Pharmacy Technicians can expand on their clinical and managerial responsibilities, including administering vaccinations.

Physical Demands

  • Standing / walking for an extended period of time.

  • Near vision; ability to see details at close range to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts

  • Wrist / finger speed; ability to make fast, simple, repetitive movements of the fingers, hands, and wrists.

  • Ability to push and pull objects, including drawers and other items of similar weight, as well as reaching overhead.

  • Ability to handle and work with small instruments and objects.

  • Bending/squatting/leaning to a considerable degree and requiring full use of the lower extremities and back muscles.

  • Is able to load and unload trays/cases/totes (30 pound maximum to a height of 4 feet).

  • Auditory attention; ability to focus on a single source of sound in the presence of other distracting sounds.

  • Effective verbal communication; expressing or exchanging ideas by means of spoken word, especially when detailed or important instructions must be conveyed accurately.

  • Ability to move quickly from one task to another according to the needs of the pharmacy.

  • The ability to concentrate on a task for significant periods of time.

Required Qualifications

  • Must be at least 16 years of age

  • Licensure requirements vary by state. Learn more by visiting your state's Board of Pharmacy website or asking the hiring manager.

Preferred Qualifications

  • Previous experience in a pharmacy, retail, medical, or customer service setting.

  • Previous experience as a Pharmacy Technician.

  • National Certification from an accredited pharmacy technician certification program approved by specific state regulations (e.g. PTCB, ExCPT, etc.).

Education

  • High School diploma or equivalent (preferred).

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Manager

Walgreens

Posted 2 months ago

VIEW JOBS 7/1/2020 12:00:00 AM 2020-09-29T00:00 Job Responsibilities/Tasks Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Leads efforts to enhance customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal. * Participates and assists in community events as requested by Store Manager or Healthcare Supervisor. Operations * Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. * Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload. * Ensures the pharmacy operates in accordance to regulations, company policies and standards. Responsible for establishing procedures that promotes the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties. * Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present. * Collaborates with Store Manager to define and develop new strategic business opportunities. * Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, robots, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity. * Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. * Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions. * Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services. * Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks). * Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy. * Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.). People & Performance Management * Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary. * Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes customer experience through focused coaching and performance behaviors. * Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws. * Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression. * Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship. Training & Personal Development * Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen. * Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company. * Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach. Communications * Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff. Business Performance Management * Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Reviews KPI's with Pharmacist, Store Manager and Healthcare Supervisor. Identifies pharmacy performance trends and opportunities for improvement. Business Planning * Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community. Basic Qualifications * BS in Pharmacy or Pharm D Degree from an accredited educational institution. * Current pharmacist licensure in the states within the district (or willing to obtain in 1 year) per district guidelines. * Certified Immunizer or willing to become an immunizer within 90 days of hire. * 1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance. * Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws. Preferred Qualifications * Supervisory experience planning, organizing, and directing the work of pharmacy staff. * Overall score of Exceeds Expectations for the most recent performance review period and an overall score of Meets or Exceeds Expectations for Walgreens Pekin IL

Pharmacy Technician

CVS Health