Pharmacy Technician - Baystate Medical Center Specialty Pharmacy

Shields Health Solutions Springfield , MA 01107

Posted 2 months ago

Business Overview:

As the first and largest specialty pharmacy integrator and accelerator, Shields Health Solutions is the industry leader in providing innovative and comprehensive care for the nation's chronically ill patient population. Shields builds and manages hospital-owned specialty pharmacies for hospitals and health systems who want to offer coordinated care services for patients with chronic illnesses. Using an integrated approach to patient care through our purpose built software platform, TelemetryRx, our Patient Liaison model, and our back-end clinical support team, Shields is redefining what it means to provide superior, fully-integrated patient care from clinic to pharmacy to patient's homes. Our innovative model and proven results in such a unique industry have led us to be one of the fastest growing healthcare companies in the nation with an immense impact on patients' lives.

Job Purpose:

The successful candidate will provide integrated support to patients and pharmacists by providing a 'hands-on" approach to total quality patient care through the delivery of a full continuum of medication adherence support. We are seeking a highly motivated, self-starter who is looking for an exciting career path with a fast-growing company in the specialty pharmacy management services. Candidates MUST be nationally certified and registered as a technician with the State of employment. We are seeking a Certified Pharmacy Technician (CPhT) with extensive experience.

Job Duties:

  • Interprets and enter prescriptions;

  • Clarifies prescription orders with pharmacist and/or clinician as appropriate;

  • Labels and fill prescriptions for the pharmacist to verify;

  • Performs pharmaceutical calculations;

  • Identifies medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication;

  • Identifies and assembling supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids;

  • Prepares medication for delivery to patients and departments;

  • Answers, resolves and triages inbound inquiries;

  • Provides outbound therapy/medication adherence check-ups;

  • Secures refill prescriptions;

  • Resolves insurance related issues and assists patients with various forms of financial assistance;

  • Maintains pharmacy inventory including drug ordering and receiving;

  • Communicates directly with patients over the phone to assist them in the awareness of their medications;

  • Achieves operational objectives by inputting data, performing adjudication on test claims and preparing action plans for follow-up;

  • Manages, organizes, and updates relevant data using database applications;

  • Applies observations and recommendations to operational issues, increased productivity, quality, and customer-service standards;

  • Identifies trends, resolves problems; recommend improvements; implements change;

  • Actively participates in process improvement initiatives;

  • Acts as a value-added business partner to stakeholders throughout the organization;

  • Protects organization's value by keeping information confidential;

  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;

  • Other duties as assigned.

Experience/ Education:

  • Required Licensure/Certification: We are seeking experienced pharmacy technicians who are registered with the State of employment and also nationally certified as a CPhT. Should certification need to be obtained for a particular state or updated at the time of employment, the applicant will commit to obtaining the required certification within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Years of Experience: Required 1+ years, Preferred 5+ years experience as a Pharmacy Technician

Skills:strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other database programs and able to extract relevant information; strong organizational and interpersonal skills a must

Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator

Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data

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Pharmacy Technician - Baystate Medical Center Specialty Pharmacy

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