Pharmacy Tech Specialist, Store #3337 - Kuna, ID

JOB TITLE: Pharmacy Tech Specialist

DEPARTMENT: Pharmacy

PURPOSE Provide prompt, efficient and friendly customer satisfaction. Assist the pharmacist in all aspects of the operation of the pharmacy (as legally permitted) and supervision and training of pharmacy personnel. WORKING RELATIONSHIPS: Accountable and Reports to: Pharmacy Manager/Head Pharmacist, Staff Pharmacist, Store Director, Asst. Store Director

PRIMARY JOB FUNCTIONS:

• Provides prompt, efficient and friendly customer satisfaction by exhibiting care, concern and patience in all customer interactions and treating customers as the most important people in the store. • Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.

• Genuinely thanks each customer and invites them to return.

• Assists customers by: (examples include) o escorting them to the products they're looking for (when possible) o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.

• Answers questions appropriately (and within legal limitations); demonstrates working knowledge of company customer service standards.

• Applies company Greet, Offer and Thank (GOT) guidelines to interactions with the health care community and patients. • Assists Pharmacy Manager/Head Pharmacist in coordinating workflow functions and workstations to insure adequate pharmacy coverage and customer service levels; prioritizes workflow activities.

• Acts as pharmacy computer expert as well as primary trainer; monitors computer usage and efficiency for other pharmacy support staff; performs and follows defined workflow procedures as legally allowable; proficient with all workstations (within legal limits).

• Maintains inventory control procedures; orders product from appropriate sources; assists with preparation of physical inventory; assists in pharmacy returns, regularly reviews pharmacy stock for recalled, outdated and overstocked product.

• Processes non-control drug orders, including check in when required.

• Has working knowledge of and helps with weekly entries in electronic pharmacy financial notebook as directed by Pharmacy Manager/Head Pharmacist; can utilize the economic reports and understand the general relationship of the numbers reported; aware of competitive pricing and completes pricing surveys; follows through with pricing/out-of-stock problems; participates in special marketing projects/in-store promotions.

• Serves as third party expert; trains, coordinates and directs pharmacy staff in all aspects of third party plan administration (including, but not limited to, review of new third party information with pharmacy staff, maintenance of plan integrity, research of all bad debt (rejected claims), partial payment problems, and collection procedures), execution on Out Window Scanning (OWS) procedures. Ensures timely and accurate responses to all audit requests.

• Advises store and/or pharmacy management of training needs of pharmacy clerks and pharmacy technicians.

• Uses training guides and other company produced training materials.

• Maintains strict adherence to company guidelines related to personal hygiene and Department Appearance Standards. Updated 6/2011

• Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.

• Reports to work when scheduled and on time.

• Protects associates and customers by removing potential hazards from the sales floor when possible, or notifies appropriate personnel in a timely manner. SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)

• Returns discarded non-pharmacy merchandise to its proper locations.

• Performs other duties as assigned by Pharmacy Manager/Head Pharmacist, Staff Pharmacist, store management or PDM.

• Regularly accesses and reviews all company communication and responds in a professional and timely manner.

• In areas outside of the pharmacy, keeps the merchandise clean, stocked and properly displayed.

• Capable of participating in the District and Divisional Training Programs for new technicians and pharmacists.

• Participates in special projects and programs within the store, District, and Division.

SUPERVISORY RESPONSIBILITIES:

• Trains, coaches, guides, coordinates and directs all pharmacy support personnel and Pharmacy Interns (both graduate and undergraduate) as requested by Pharmacy Management.

• Educates Pharmacy Interns on the role of technicians in our pharmacy operation.

• Encourages or ensures (where required by law) technicians to achieve technician certification status.

• Provides informal feedback on daily performance of pharmacy support personnel, as well as providing feedback to the Pharmacy Manager/Head Pharmacist for performance appraisals.

• Assists with the development of a schedule for pharmacy support staff with input concerning seasonal variations, daily pharmacy demands, etc.

• Directs pharmacy support staff to provide customers with quality service; follows through, as legally allowable; sets service standards and serves as role model for store crew and all pharmacy personnel. SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)

• Must meet all state laws and regulations.

• The ability to read, understand and interpret technical written data.

• Proficiency in Microsoft Word, Excel and Outlook.

• Successfully completed company sponsored Technician Development Program I and II courses and passed Technician Development Program I and II examinations.

• Successfully completed Pharmacy Profitability Course and passed the Pharmacy Profitability Exam.

• Successfully pass the technician specialist examination.

• Must have minimum one year pharmacy experience.

• Must have at least a 4 rating on most recent performance appraisal.

• Must be able to work in a pharmacy with a high volume of prescription activity.

• Must maintain continuing education requirements for technician certification.

• Must maintain Pharmacy Technician licensing requirements where required by law.

• Ability to do simple addition, subtraction, copying figures, counting, and recording.

• Possess the ability to understand and follow written, verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

• Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with color vision, depth perception and field of vision.

• Must be able to work shifts varying in length and time, including nights, weekends and holidays.

WORKING CONDITIONS: Updated 6/2011 The duties for this position are normally conducted in a store environment. There is significant responsibility to maintain customer service levels and handle multiple priorities. The position is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards. This is a fast paced work environment where stressful situations are encountered.

EQUIPMENT USED TO PERFORM JOB: Computer, printer, fax machine, copy machine trash and cardboard compactors, intercom, step ladder, pharmacy automation such as Kirby Lester counting tools and Parata robotics.

CONTACTS: Has daily contact with co workers, suppliers/vendors and customers