Pharmacy Tech Specialist

Lifespan Corporation Providence , RI 02940

Posted 1 week ago

Summary:

This

position is in the Rhode Island Hospital Pharmacy Retail location. Under the supervision of a Pharmacist and direction of

the Pharmacy Technician Group Leader the Pharmacy Technician Specialist

rotates to all applicable work assignments and work shifts of pharmacy

services including pharmacy retail as business need dictates and contingent

upon individual demonstrated competency of necessary skills and knowledge for

the respective area. Utilizes experience-based knowledge to perform more

advanced technical functions in preparing formulating and packaging medication

and pharmaceutical supplies. Assists the Pharmacy Technician Group leader

in assigned areas of the hospital or retail pharmacy to coordinate activities

of Pharmacy Technicians and support personnel in keeping with the scope of

services provided and with consideration to the age of the patients/customers

being served. Interacts professionally as needed with patients/customers

physicians and their support personnel to obtain accurate information

including insurance information needed to process customer/patient

prescriptions and process accurate payment transactions. Accesses

inputs and retrieves necessary information using multiple pharmacy system

applications. Assists pharmacy technician as workload or need arises and

performs other duties as assigned.

Responsibilities:

Exhibits a friendly pleasant and helpful nature

demonstrating a strong customer service orientation when interacting with

customers/patients physicians and support personnel. Responds to questions

relative to cost and availability of medication and pharmaceutical

supplies. Informs customers/patients physicians and their support

personnel of wait times and any issues regarding drug availability including

advising on the refill authorization process for expired prescription orders.

Protects and maintains customer/patient confidentiality

while collecting customer/patient personal information necessary for filling

prescriptions such as name address date of birth and insurance

information. Enters pertinent customer/patient data into appropriate

pharmacy systems in order to ensure accurate charging for services and

processing of insurance billing/payment as well as customer/patient co-pay

information. Collects and processes payment for customer/patient

transactions.

Assists patients/customers in resolving identified problems.

Refers customers/patients questions concerning medications and drug

interactions to the attending Pharmacist.

Determines patient needs and as appropriate facilitates

referral to retail pharmacy and/or case management. Promotes the

various services provided including delivery of prescriptions and/or medical

equipment to discharged patients bedside.

Assumes responsibility for assigned areas of the pharmacy

including intravenous chemotherapy preparation controlled substance inventory

management medication purchasing operating room medication inventory

maintenance payroll processing hospital and pharmacy quality assurance

auditing as well as departmental and patient/customer medication charging.

Assists the Pharmacy Technician Group Leader in coordination

of the activities and workflow of Pharmacy Technicians and support personnel.

Utilizes experience-based knowledge in order to function

more independently than a Pharmacy Technician in preparing formulating and

packaging medications including chemotherapy and controlled substances and

other pharmaceutical supplies under the immediate supervision of a pharmacist.

Assumes responsibility for equipment set-up calibration and

operation of pharmacy equipment including the electronic drug dispensing system

(EDDS; i.e. Omnicell Pyxis) and formulations technology.

Coordinates quality assurance activities for assigned areas

of the hospital and/retail pharmacy as well as in all areas of the hospital

when assigned to Quality Assurance. Ensures medication supply areas are neat

and orderly and medications are stored under proper conditions for light

temperature and sanitation.

Participates in quality assessment and improvement

activities and medication safety initiatives of the pharmacy and the

hospital. Utilizes approved process for reporting actual prevented and

near miss medication errors.

Provides resource assistance and guidance to Pharmacy

Technicians and support personnel in performing their normal job duties.

Provides input into the evaluation of job performance for Pharmacy

Technician and support personnel.

Rotates to all applicable work assignments and work shifts

of Pharmacy Services including pharmacy retail as business need dictates and

contingent upon individual demonstrated competency of necessary skills and

knowledge for the respective area.

Acknowledges and demonstrates professionalism for self and

others.

Assists pharmacy technician as workload or need arises and

performs other duties as assigned including but not limited to automated

dispensing cabinet medication refill or maintenance pharmacy compounding (e.g.

sterile non-sterile topical oral and IV) medication inventory management

and delivery etc.

Other information:

EXPERIENCE &

BASIC KNOWLEDGE:

High school graduate or equivalent degree. Completion of one

to two years of college preferred.

Maintains current unrestricted Rhode Island Pharmacy

Technician licensure.

Maintains and holds current National Pharmacy Technician

Certification (CPhT) or has a minimum of one year pharmacy technician work

experience and achieves and maintains certification within 7 months of hire.

Must possess solid computer skills including Microsoft

Office Suite as well as email and calendar applications. Must be

comfortable in using internet web applications and multiple pharmacy system

applications.

Strong customer service presence and verbal and written

communication skills are necessary to interact with customers/patients

physicians and ancillary support staff.

Work is exact and requires the ability to pay attention to

detail to avoid serious error in medication dispensing and payment

transactions.

Must be able to multi-task and reprioritize as needed while

maintaining accuracy and service standards.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Rhode Island Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 4

Union: IBT

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Technician/ Pharm Tech Apprenticeship

Walgreens

Posted 5 days ago

VIEW JOBS 6/27/2020 12:00:00 AM 2020-09-25T00:00 Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Pharmacy is the core of our business, and our pharmacy technicians enjoy all the tools and support - including the latest technology - to grow their careers and reach their goals. Walgreens is proud to invest & champion an "earn while you learn" Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Arming you with a nationally recognized, portable credential that will help you advance your career. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. * In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures. * Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. If PTCB certified, assists with and coaches pharmacy technicians in the operation of pharmacy systems and cashiers in the operation of the pharmacy cash registers. * Models and delivers a distinctive and delightful customer experience. Customer Experience * Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. * Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). * Develops strong relationships with most valuable customers. Operations * Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. * Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. * Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. * Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. * Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. * Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. * Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. * May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. * Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. * Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance. * Complies with all company policies and procedures; maintains respectful relationships with coworkers. * Completes special assignments and other tasks as assigned. Training & Personal Development * Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Otherwise, earns PTCB certification as condition of promotion to senior technician. * Attends training and completes PPLs requested by Manager and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. * Basic Qualifications * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with Walgreens. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. * Prefer good computer skills. * Prefer the knowledge of store inventory control. * Prefer PTCB certification. Walgreens Providence RI

Pharmacy Tech Specialist

Lifespan Corporation