The Oral Dispensary Assistant prepares oral chemotherapy and other oral medication orders per provider order. Prepares specialty pharmacy paperwork and tracks orders.
Supports the Patient-Centered Medical Home (PCMH) by working with patients, families, providers and other staff to promote timely access to needed care, provide daily continuity of care coordination, and coach patients, families and care givers to understand the patient care plan and self-care management responsibilities.
Principal Duties & Responsibilities:
Standard 1 - In-Office Dispensing responsibilities
o Completes REMs and other regulatory requirements
o Assures copy is available in electronic chart
o Maintains records in easily retrievable format for reporting purposes
o Serves as a designated employee for providers
o Regularly reviews OARRS website and completes required reports
o Manage patient information in Pharmaserve system including allergies, diagnosis, insurance information
o Fill/refill medications ordered by provider using triple check process
o Assures all prescriptions are signed off by provider
o Assist/maintain ordering of medications, supplies and inventory for physician dispensing
o Contacts GPO/wholesaler and Pharmaserve staff to solve problems when any technical issues with system
o Open/close POS register daily
Maintain correct count of money received
Assure correct amount of petty cash is in drawer at start up and shut down
Assure account reconciles at end of day
Assist in verifying patient benefits and determine the need for patient assistance
Maintains documentation of authorization process
Works with patients to obtain and complete the application for assistance
Tracks and secures final approval of prescriptions.
Initiates requests for patient assistance as needed
Standard 2 - Behavior
Exhibits excellent written and verbal skills.
Utilizes assertive communication skills in addressing concerns or problems.
Participates as a member of organization/institutional committees as requested.
Able to conceive innovative strategies and ideas for the center, exhibiting "out of the box" thinking.
Performs job duties effectively with minimal direction.
Initiates new ideas and projects that enhance patient care or other aspects of services and care.
Service as a team member among co-workers and peers.
Participates in TCCC activities that enhance patient care and work surroundings.
Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.
Other duties as assigned
Knowledge, Skills & Abilities Required:
Minimum of one year medical experience in pharmacy setting - CPhT preferred
Knowledge of policies and procedures related to care of oncology patients
Knowledge of medical chart reporting/records
Knowledge of charges
Knowledge of specialty pharmacy processes
Knowledge of patient assistance programs
Knowledge of Pharmaserve system and POS register
Knowledge of credit card machine for POS register
Skill in appropriate assessment and assistance techniques
Sill in appropriate use of universal precautions, safe workplace and confidentiality methods
Skill in health information management by appropriately charting patient data
Skill in proper preparation of charges
Skill in understanding chemotherapy treatment plans
Skill in examining orders for correctness and interpreting accuracy
Ability to work effectively as team members with physicians and other staff.
Ability to appropriately interact with patients, families, staff, and others
Ability to flexibly respond to changing demands.
Ability to communicate clearly and effectively orally and in writing.
Ability to submit accurate charges for services rendered.
Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.
Skills in establishing and maintaining effective working relationships with physicians and non-physician support staff.
Knowledge of computer systems and applications.
Working knowledge of Clinical IT applications.
High School Diploma
Degree/certificate in related field
Current CPR certification required.
Pharmacy Technician experience preferred
Outpatient pharmacy experience preferred
Clinic and/or medical office experience preferred.
Toledo Clinic Inc