SUMMARY of the position:
Works under minimal supervision, with occasional guidance.
Duties are varied and moderately complex.
Applies skills in area of specialization.
May adapt procedures, techniques, tools, materials and/or equipment to meet special needs.
May assist in orienting, training, assigning and checking the work of lower level partners.
Sets example for partners in Pharmacy by role modeling customer service, SOP compliance and business acumen.
RESPONSIBILITIES of the position:
Provide great customer service and role model service standards, including working closely with Pharmacy Care Representatives (PCRs) in providing patient care
Have an understanding and knowledge of HEB Pharmacy Standard Operating Procedures (SOPS) and where to access them
Receive and process written prescriptions from customers using RxEVO computer system
Verify complete patient information to input into the computer system
Input prescription data into computer
Process 3rd party prescriptions and manage adjudication review
Apply computer troubleshooting and prescription application overview
Manage the -Exception- station
Retrieve inventory from shelf for processing
Performs prescription assembly using
Verification and label of prescriptions by 8 point check. Total shift production may include up to 1,000 scripts on a heavy volume day
Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
Hand count control medications, measure liquids, reconstitute antibiotics
Verify type of cap required for prescription (child-proof, easy open); replace if necessary
Maintains automated prescription processing equipment-Kirby Lester
Process Central Fill Check In
Inventory ordering and management through RxIMS
Check warehouse and DSD delivery for accuracy, notify HEB/DSD vendor if short
Review Warehouse and DSD orders through RxIMS; make adjustments as necessary
Invoices processed on timely basis
Maintenance and upkeep of facility
Other duties may be assigned as necessary.
Perform all technician duties.
Order medication/pharmacy supplies
Order office supplies
Order bathroom/break room supplies
Keep inventory on weekly basis
Keep inventory on dock to dock
Look for expired medication
Move faster medication closer to technician
Make shelf tags
Discontinue nonproductive medication: 6 month span
Order new medication
Keep track of back order/vendor delay/discontinued/change in NDC and manufacturer
Able to create product bar codes
Use queries for product volume within specific length of time
Obtain medication to eliminate out of inventory
Work with Anthony on moving product for a more efficient production flow
Print out inventory labels when needed
REQUIREMENTS for the position:
High school diploma or equivalent and must be at least 18 years of age
State of Texas certification as Pharmacy Technician
Acquire 20 hours of continuing education every two years
1-2 years previous retail experience preferred; pharmacy experience strongly preferred
Mathematical skills including calculating measurements
Basic computer skills (MS Windows, TAO, HEB Intranet)
Must have excellent communication skills and demonstrate excellent telephone etiquette
Strong team orientation, willing to pitch in at any moment for any reason.
Experience working in a fast paced environment
Must be a self-starter, and be able to work with little direct supervision
Ability to multitask and manage multiple priorities
Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
Welcomes working in a team oriented environment and is open to cross-training
Technician Certification Training
REVO 501 & 502 training
Must be able to function in a fast-paced retail environment
Must be able to lift and carry 30 pounds on regular basis
Must be able to stand (for up to 12 hours), walk, bend, reach, kneel, squat, and reach overhead and side to side throughout shift
Must possess hand/finger dexterity