This position reports directly to the Pharmacist on duty. This position is within a rapid paced environment and assists the Pharmacist at all times to ensure that each customer-patient has a positive shopping experience at FRED'S and to ensure customer-patient satisfaction throughout the prescription filling process. A technician is required to work a variety of schedules with multiple duties to include taking care of the customers-patients, answering phones, running the register, filling prescriptions, cleaning of the store and pharmacy, unloading deliveries, data entry and placement of stock on shelves.
To assist the Pharmacist at all times to ensure that each customer-patient has a positive shopping experience at FRED'S and to ensure customer-patient satisfaction.
Obtain information for new prescriptions presented in person: insurance and coverage; DOB; name legibility; phone number; address; etc.
Assist customers-patients with their questions, problems and complaints in and out of the Pharmacy area.
Operate a cash register including: cash, checks, and charge transactions; bagging merchandise, insurance signature logs and offer/refer questions to Pharmacist.
Follow company policies and procedures including: register performance, security issues
Answer telephone in three rings or less with a friendly, professional greeting to: obtain proper information for refills: answer questions/concerns.
Refer all doctor's calls and patient's medical questions to Pharmacist.
Retrieve and file pharmacy prescriptions in the appropriate files. Access, input and retrieve information from the computer.
Assist Pharmacist in checking in, pricing, and putting away drug orders (except CII) and with all third party transactions including the completion of any paperwork.
Maintain the Pharmacy Department: fill Pharmacy supplies; vacuum; dust/face; wipe counter tops; clean sink and settee area; straighten administration area; clean storage units; empty trash, etc.
Adhere to established dress code.
Perform other duties as assigned.
Responsiveness, reliability, ability to express assurance/confidence, ability to express empathy, professionalism.
Ability to learn and understand basic prescription orders.
PC skills in Windows-based applications.
Advanced verbal/written communication skill.
Team-oriented & customer service focus.
Ability to perform basic calculations mathematical including, but not limited to, calculating dosages, supply, and days.
Ability to identify process improvements, self-directed, and practical application of knowledge and skills learned in training.
High School Diploma required.
Meets all State Board requirements.
Post-high school training preferred.
Certified Pharmacy Technician (CPhT) highly desired.
One plus years' experience in customer service environment is desired.
Call center experience is highly desired.
Previous experience in healthcare industry is desired.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals may need to stand for excessive amounts of time. Reaching above shoulder heights, below the waist or lifting product or moving materials throughout the workday may be required. Proper lifting techniques are required. This position may on occasion include lifting up to 50 pounds for materials, samples, reports, etc.
Travel requirements of this position include: local, domestic travel on occasions to attend training sessions and review marketplace conditions.
Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical retail pharmacy environment.