The Pharmacy Patient Care Coord. provides care to patients within the UPMC Health System by primarily assisting with data entry tasks and ancillary, supportive and clinical tasks while under the direct supervision of a licensed pharmacist. The Pharmacy Patient Care Coord. services are provided in compliance with Department of Health, ACHC State Board of Pharmacy regulations and other accrediting bodies.
Complete standard assessments according to accreditation guidelines.
Assists in timely preparation of all pharmacy assessment and documentation including prescription labels, safety assessments and medication profiles.
Provide and receive information via telephone, fax, email or written to/from referral sources, personnel, and patients. Refer all drug information questions to pharmacists.
Entering of patient data into system, management of electronic prescriptions and prescription refills, attachment of documents to patient?s profile, adding and maintaining the prescriber database in the system and adding drug orders/drug setup into the patient?s medical record.
Act as a conduit of information between the pharmacy, operations and clinical staff.
Report clinical issues and concerns to a pharmacist.
Interface with other departments and identify documentation to support accreditation standards.
Participates in staff meetings that occur 1-2 times a month, as well as any pharmaceutical educational in-services provided.
Provide excellent internal and external customer service to achieve optimal patient satisfaction scores.
Process refills and patient inquiries in accordance with all governing regulatory agencies including but not limited to ACHC, and state board of pharmacy under the supervision of a pharmacist.
Communicates verbally with patients, caregivers and other staff members to obtain and document patient medication inventory as well as patient assessment data and follow-up for pharmacist review.
Maintain or exceed designated quality and production standards of the pharmacy department.
HS diploma or equivalent required
2 years of pharmacy technician, and/or other related experience in a pharmacy setting required.
Excellent knowledge in retail pharmacy processes and/or specialty pharmacy functions preferred.
Excellent knowledge of medical terminology and pharmacy terminology required.
Thorough knowledge in MS Office and PC skills required.
Customer Service experience with communication via telephone and e-mail required.
Experience with prioritizing and multitasking required
Licensure, Certifications, and Clearances:
Pharmacy Technician certification is desired
UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities
University Of Pittsburgh Medical Center