Pharmacy Operations Manager

Walgreens Meriden , CT 06451

Posted 3 weeks ago

  • Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

  • Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics.

  • Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination.

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices.

  • Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services.

Operations

  • Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law.

  • Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow.

  • At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies.

  • Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies.

  • Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation.

  • Accountable for completion of non-clinical patient calls.

  • Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place.

  • Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met.

  • Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.

  • Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program.

  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

  • Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service.

  • Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships.

People & Performance Management

  • Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning.

  • Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training.

  • Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules.

  • Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status.

  • Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws.

Training & Personal Development

  • Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.

  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare.

  • Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager.

  • Seeks professional development by monitoring one's own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach.

Communication

  • Communicates with pharmacy team, relaying messages from the support center or other key emails as required.

  • Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager.

Basic Qualifications

  • High School Diploma, GED, or equivalent.

  • PTCB certification (except in Puerto Rico).

  • Has one year of work experience as a pharmacy technician in a retail or hospital setting.

  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

  • Requires willingness to work flexible schedule, including evening and weekend hours.

Preferred Qualifications

  • Previous people management/ leadership experience.

  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.

The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. Please review the available benefits and salary available for this position by clicking here: jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the position, to the extent required by state or local law, by calling 1-866-967-5492.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Site Head Operations Pearl River NY & Meriden CT

Principia Biopharma Inc.

Posted 2 months ago

VIEW JOBS 9/15/2021 12:00:00 AM 2021-12-14T00:00 Who You Are: You are an experienced Operations people leader looking for a new challenge and who is equally passionate to be an integral part of realizing the Sanofi Pasteur credo - "to live in a world where no one suffers or dies from a vaccine preventable disease". You have specific experiences to share related to people engagement/development, a safety mindset, focus on quality and continuous improvement. What You Will Do: The Site Head of Operations - Meriden & Pearl River is responsible for leading Vaccines Industrial Affairs for Sanofi Pasteur sites in Meriden, CT and Pearl River, NY. Ensures strategy development, Innovation, continuous improvement and quality culture, in order to manufacture various vaccines according to the most stringent safety, quality, regulatory and cost requirements and delivery schedules. Partners with Vaccines Industrial Affairs leadership, developing and implementing medium and long term strategic plans for the sites, anticipating future customer's needs and assuring sustainable best performance level in a changing environment. Leads the operations in Governmental agency compliance, contact, audit and investigational reviews. Leads and ensures Health, Safety, Security and Environmental Compliance and leads the fostering of strong relations with Governmental agencies and Community groups. Leads the support Service teams in support of the sites. Leads and ensures the fostering of strong employee relations and communications with all employee groups. Who We Are: Protein Sciences, a Sanofi Company uses its recombinant platform technology to produce our flagship product Flublok, the new generation of flu vaccine and leveraging this technology to develop one of Sanofi's COVID-19 vaccines. We are undergoing the most exciting step in our Sanofi integration journey. You will be joining a dynamic and diverse Site Leadership Team (SLT) focused on performance and committed to develop the next generation of Biotech game changers and energized, agile and results-oriented colleagues at all levels of the organization. Where We Are: * Pearl River is located in Orangetown, south of Nanuet and west of Blauvelt in Rockland county, NY. Pearl River is a hamlet near the New Jersey border and within 35 miles of New York City. * Meriden is located at the Crossroads of Connecticut, being bisected by two of the State's major freeways (I-95 and 91), Meriden is situated midway between the cities of New Haven and Hartford, located 20 miles to the north and south, respectively. The City is located within 25 miles of many world-class educational institutions. Job Highlights: * Leads the Site Strategy, Planning and Development: Assures coherence of the Site Master Plan and Long Term Industrial Plan with VIA strategic orientations and directives; Identifies and anticipates evolutions needed at the site level in order to assure best positioning to achieve future goals and standards; responsible for the development of operational strategies and tactical implementation to ensure the highest standards of ethics within Sanofi and affiliates, its suppliers, customers, local community, employees and governmental agencies for the sites. Oversees development of the sites budgets, CAPEX and Headcount projections to ensure the facilities maintain a state of cGMP compliance. Leads integration of Flublok Pearl River manufacturing with VDL facilities at Swiftwater, PA. Leads and ensures the fostering of strong employee relations and communications in partnership with functional leadership. Develops and motivates people, empowers them and creates a culture of ownership and accountability to drive organizational performance. * Manufacturing and Supply: Leads organization in ensuring appropriate product supply to meet customer demand, at optimal production costs. Sets strategy and plan for achieving and maintaining targeted inventory. Interaction with CMOs as needed to meet business needs. Ensures optimized use of Company's internal resources in each site (people, equipment, facilities). Responsible for the Meriden & Pearl River Industrial Affairs strategy and planning. * Integration of Flublok Pearl River manufacturing with VDL Retrofitted facilities: Leads integration of Flublok drug substance operations from Pearl River to VDL facilities. Operations integration requires supporting various functional teams for smooth transition of all PSc processes to Swiftwater processes while ensuring that the product knowledge is retained across manufacturing, quality, supply chain and other support functions. This transition requires functional resource planning to meet budgeted head count (transfer or hire) and ensuring quick manufacturing ramp up to meet on time design capacity while also maintaining commitments for PSc operations. The candidate will also provide leadership to the VDL Operations team during design, construction, qualifications to meet commercial supply commitment. * Quality & Compliance: Leads the sites in ensuring the delivery of all products in accordance with the highest regulated standards and within established cost and timelines. Ensures continuous support to guarantee sites' achieving and maintaining highest compliance standards. Ensures the sites meet all Quality Objectives and assesses the performance of all personnel in respect to their impact on product quality. Leads organization and is the key contact for governmental agencies for production Governmental agency compliance, contact, audit and investigational reviews. * Health, Safety, Environment & Security: Oversees and leads the sites in the development and management of compliance policies, programs and practices with Governmental and Industry Health, Safety and Environment protection rules, with engagement of all site associates to apply the policies, procedures and regulations applicable to their work. In coordination with North America Security Center of Excellence, oversees security programs, processes and policies ensuring site, employee and product security. * Public Affairs - Government and Community: Manages the site manufacturing agenda with government regulators and other external and internal stakeholders in order to ensure that the state-of-the-art engineering and manufacturing capability and results are recognized and accepted. * Networking: Builds and maintains close relationships within and outside of the company to maintain awareness of national and international industrial, manufacturing, sales and research activities in order to anticipate how current developments may impact company performance. Leads in maintaining strong community relationships with local municipality and state teams. * Innovation and Continuous Improvement: Promotes and incorporates new technology into manufacturing processes in order to reduce costs, improve quality and delivery capability. Ensures that the team is developing its performance in a sustainable way, in line with Sanofi Pasteur's Industrial objectives and plans; foster a culture of Excellence, Openness and Transparency at site level. Systemically ensure these improvements and/or investments are budgeted and effectively implemented. Attracts, motivates, develops and leads staff in order to ensure the continuous improvements in manufacturing and quality processes. BASIC QUALIFICATIONS: * Bachelor's degree in Engineering or Biological Sciences or related field of study. * 15+ years direct operating experience in Pharma/Biotech, Industrialization, Project Management, and Quality experience in a global, matrix environment * Demonstrated large scale complex Supply Chain Manufacturing Management experience * Strong people leadership skills * Demonstrated experience with complex budget, financial controls, capital project leadership * Demonstrated experience interfacing with Governmental agencies and regulatory boards. PREFERRED QUALIFICATIONS: * Advanced degree in Engineering or Biological Sciences and MBA preferred * Certifications: Lean Six Sigma certification - green or black belt or other certifications TERMS OF EMPLOYMENT: * Approximately 20-30% travel for site visits, vendor relationship management, conferences and training. Mostly between Pearl River, NY and Meriden, CT Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law. #GD-SP #LI-SP At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. Principia Biopharma Inc. Meriden CT

Pharmacy Operations Manager

Walgreens