Pharmacy Manager

Walgreens Waukesha , WI 53186

Posted 2 months ago

Job Responsibilities/Tasks

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Leads efforts to enhance customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.

  • Participates and assists in community events as requested by Store Manager or Healthcare Supervisor.

Operations

  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.

  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.

  • Ensures the pharmacy operates in accordance to regulations, company policies and standards. Responsible for establishing procedures that promotes the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change and scheduling duties.

  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.

  • Collaborates with Store Manager to define and develop new strategic business opportunities.

  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, robots, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.

  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit.

  • Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.

  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

  • Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment and changes to the layout to ensure a functioning, presentable and efficient pharmacy.

  • Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).

People & Performance Management

  • Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.

  • Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision. Optimizes customer experience through focused coaching and performance behaviors.

  • Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g. using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities). Ensures compliance with employment laws.

  • Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.

  • Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee-management relationship.

Training & Personal Development

  • Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance and business acumen.

  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company.

  • Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach.

Communications

  • Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Business Performance Management

  • Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management. Reviews KPI's with Pharmacist, Store Manager and Healthcare Supervisor. Identifies pharmacy performance trends and opportunities for improvement.

Business Planning

  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities. Supports Store Manager in expanding health and wellness awareness in the community.

Basic Qualifications

  • BS in Pharmacy or Pharm D Degree from an accredited educational institution.

  • Current pharmacist licensure in the states within the district (or willing to obtain in 1 year) per district guidelines.

  • Certified Immunizer or willing to become an immunizer within 90 days of hire.

  • 1 year pharmacy experience in a retail setting including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems and insurance.

  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.

Preferred Qualifications

  • Supervisory experience planning, organizing, and directing the work of pharmacy staff.

  • Overall score of Exceeds Expectations for the most recent performance review period and an overall score of Meets or Exceeds Expectations for

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Manager

CVS Health

Posted 9 months ago

VIEW JOBS 10/1/2019 12:00:00 AM 2019-12-30T00:00 Job Description Summary: Health is everything. At CVS Health, colleagues are committed to increasing access, lowering costs and improving quality of care. Millions of times a day, we help people on their path to better health –from advising on prescriptions to helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company – delivering our purpose, modeling our values, and demonstrating genuine, authentic care for our patients. In addition to leading and directing your Pharmacy Staff, comprised of both staff Pharmacists and Pharmacy Technicians, you are accountable for the management, oversight and operation of all aspects within your pharmacy. This includes: • Patient Safety • Pharmacy Professional Practice • Regulatory Requirements • Quality Assurance • Customer Service • Personnel Management • Inventory Management • Financial Profitability • Loss Prevention • Workflow Management A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will: • Lead with Heart – display empathy and compassion for your patients, customers, caregivers and colleagues on your team • Motivate, inspire and develop your Pharmacy Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps • Identify critical business opportunities and meaningful solutions to drive growth and improve performance in your pharmacy • Successfully implement those solutions by leading your team to achieve specified goals • Adapt to change and adjust plans to thrive in a dynamic community healthcare setting • Seek new ways to grow, collaborate with others and deliver better outcomes • Align others around purpose to gain support and commitment • Facilitate a 'team' culture that promotes caring, energy, enthusiasm and pride • Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors *The above represents a summary of the functions of a Pharmacy Manager. Additional functions and physical requirements are available on the full job description. Required Qualifications Minimum Required Qualifications: • Active Pharmacy License in the state in which you are employed • Not on the DEA Excluded Parties List • Immunization Certification through an accredited organization (i.e. APhA)* • Listed on the pharmacy state license as the 'pharmacist in charge' • Submission of required information/documents to your state PMP administrator to register for PMP access (in states with active PMP for pharmacist use). Preferred Qualifications . Education Bachelor of Science in Pharmacy or Pharm. D. degree Business Overview It's a new day in health care. Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all. We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability. CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site. If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. CVS Health Waukesha WI

Pharmacy Manager

Walgreens