Pharmacy Intern Grad

Walgreens Edina , MN 55424

Posted 2 months ago

Job Objectives

Provides pharmacy consulting services to customers regarding the effective usage of medications, awareness with drug interactions and offering preventive healthcare services such as immunizations. Responsible for ensuring the proper compounding, dispensation, review and verification of prescribed medications within regulatory guidelines, company policies and procedures.

Supports the efficient workflow of the pharmacy and assists the pharmacy manager in identifying ways to optimize pharmacy financials, inventory management and enhance customer experience

Job Responsibilities/Tasks

Customer Experience

  • Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues in a timely manner and answers questions to ensure a positive customer experience.

  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

  • Develops strong relationships with most valuable customers by anticipating customer needs and proactively offering services. Supports efforts on enhancing customer experience by increasing focus on healthcare services (e.g. patient consultation, medication management, drug therapy reviews, and perform retail, clinical, or wellness services such as immunizations, flu shots, and diabetes awareness) thereby promoting the shift of the pharmacy role from transactional to interpersonal.

Operations

  • Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.

  • Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets and accurately dispenses prescribed medications when necessitated by workload.

  • Ensures the pharmacy operates in accordance to regulations, company policies and standards. Assists pharmacy manager with establishing procedures that promotes the efficient workflow of the pharmacy including assigning roles, coordinating activities and soliciting employee suggestions. Responsible for the opening and closing of the pharmacy and shift change duties.

  • Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions. The Product Review/Retail Fill Process Pharmacist has the ultimate responsibility for ensuring that the elements of Good Faith are present.

  • Maintains current knowledge of information technology associated with pharmacy systems such as Intercom Plus, registers, automation, StoreNET to provide support to customers as well as pharmacy staff. Proposes and implements enhancements to pharmacy systems to further promote productivity.

  • Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and participates in 3rd party audit.

  • Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions

  • Performs retail, clinical, and wellness services such as immunizations, flu shots, diabetes awareness and other preventive healthcare services.

  • Assists and supports the pharmacy manager in analyzing performance data including pharmacy financial, customer service, and implementation of procedures for pharmacy asset protection and inventory management. Reviews KPI's with Pharmacy Manager, Store Manager, and Healthcare Supervisor.

  • Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Participates in community outreach activities to promote the pharmacy business and further enhance growth opportunities.

  • Partners with Central Pharmacy Operations for customer registration, 3rd party reviews, and assists with resolving customer issues to support the Well Experience locations. In virtual environments, conducts virtual product review by following specific company procedures and guidelines (e.g. using specific photographs taken by the technicians sent electronically during the F4 process and reduce transactional tasks).

People & Performance Management

  • Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering employee development.

  • Promotes teamwork and motivates team members by establishing expectations, monitors and recognizes progress, and fosters a shared vision.

Training & Personal Development

  • Maintains current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications. Maintains awareness of developments in retail and management and pursues best practices that would enhance performance

  • Obtains necessary certifications, education credits and training such as People Plus Learning modules as required by the Company

  • Seeks professional development by monitoring one's performance, solicits for constructive feedback, and leverages pharmacy manager and store manager as mentor and coach

Communications

  • Supports the Pharmacy Manager and Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.

Basic Qualifications

  • Willingness to obtain BS in Pharmacy or Pharmacist Degree from an accredited educational institution prior to start date.

  • Willingness to obtain pharmacist licensure in the states within the district within 90 days of hire per district guidelines.

  • Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.

  • Certified Immunizer or willing to become an immunizer within 90 days of hire.

Preferred Qualifications

  • At least 1 year experience as a pharmacist in a retail setting including prescription filling and verification, records and legal compliance, pharmacy oper
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Tech Clinical Operations FEP Concierge

Prime Therapeutics LLC

Posted 1 week ago

VIEW JOBS 8/14/2019 12:00:00 AM 2019-11-12T00:00 Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make. Job Posting Title Tech Clinical Operations - FEP Concierge Job Description The Clinical Operations Technician is responsible for processing, communicating, documenting and tracking requests for formulary exceptions, prior authorizations, and quantity exceptions, and brand override for delegated utilization management (UM) products and services. FEP Pharmacy Concierge Technician is responsible for processing, communicating, documenting, and tracking member cases for Pharmacy Concierge Services. Responsibilities * Review criteria to determine if the request can be approved * Accurately enter Prior Authorizations in claims system to ensure appropriate claims will adjudicate * Respond to completed requests by creating written communication of the clinical outcome to the member and the member's physician within client specific turnaround times * Research and respond to calls and emails * Perform outreach to pharmacies and physician's offices related to the department process across multiple clients to obtain all necessary information related to UM requests, including occasional member assistance * Provide all relevant clinical information specific to a UM request to a department Pharmacist and the Physician * Manage work queue and volumes to meet client specific turnaround times * Other duties as assigned * Commercial: Responsible to be proficient in multiple areas (i.e., intake, research, etc.); area assignments are based on department need * Government Programs: Responsible to be proficient in dual reviews, compounds, etc. in addition to single review, approval/denial, etc. Minimum Qualifications * High school diploma from an accredited school or equivalent GED * 6 months of pharmacy experience or health care delivery experience * Must be eligible to work in the United States without need for work visa or residency sponsorship * FEP Pharmacy Concierge: National Pharmacy Technician Certification through PTCB or ExCPT (CPhT) and 6 months of Prime experience Additional Qualifications * Strong verbal and written communication skills, interpersonal skills, and attention to detail * Demonstrated organizational and time-management skills * Willingness and ability to learn internal systems/processes/programs as needed * Willingness to work a flexible schedule to accommodate business needs including weekend shifts and holidays * Ability to adapt and work collaboratively in a dynamic fast-paced production environment * Basic math skills and general PC knowledge including Microsoft Office, Internet, and email. * Ability to work a flexible schedule to accommodate business needs Preferred Qualifications * Associate's degree in business or related area of study, or equivalent combination of education and/or relevant work experience * National Pharmacy Technician Certification through PTCB or ExCPT (CPhT) * 1 year of PBM experience * Ability to work independently * Demonstrated proficiency in the use of RxClaim and all necessary resources * Demonstrated ability to handle multiple clients without jeopardizing quality, accuracy, or timely completion of requests Minimum Physical Job Requirements * Constantly required to sit, use hands to handle or feel, talk and hear * Frequently required to reach with hands and arms * Occasionally required to stand, walk and stoop, kneel, and crouch * Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds * Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Reporting Structure * Reports to Supervisor in the Clinical Review department Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage qualified minority, female, veteran, disabled, and other diverse candidates to apply and be considered for open positions. Prime Therapeutics LLC Edina MN

Pharmacy Intern Grad

Walgreens