Pharmacy Customer Service Representative - Costa Mesa, CA

Unitedhealth Group Inc. Costa Mesa , CA 92626

Posted 2 months ago

Training classes startsoon apply today!

You've heard this all your life. Trust matters.

Being trusted matters a lot. Here at OptumRx we've earned the trust ofmore than 65 million people who rely on us for the prescription drugs thatimprove their health and lifestyle. Now, we trust that you can take advantage ofsome of the best training and tools in the world to help serve our customers andtheir care providers.

You'll take as many as 50 to 70 calls per day from memberswho have questions about their prescriptions and you'll use your personality andour tools to make each call successful. This is no small opportunity. This iswhere you can bring your compassion for others while building yourcareer.

This position is full time (40 hours/week) Monday

  • Sunday.Employees are required to have flexibility to work any of our 8 hour shiftschedules during our normal business hours of (5:00am

  • 10:00pm). It may benecessary, given the business need, to work occasional overtime or weekends. Ouroffice is located at 3515 Harbor Blvd, Costa Mesa, CA 92626.

There areseveral steps in our hiring process. Please make sure that you have filled outall required sections of your employment application.

Once you submit yourcompleted application, you will receive an email with information regarding nextsteps including any pre-employment assessment(s) that are required. Both yourapplication and any required assessment(s) need to be completed before we canconsider you for employment so the sooner you complete these two steps, thesooner you will hear from us. To learn more, go to:


  • Respond to incoming calls from our customers on issues relatedto benefit eligibility questions and prescription status inquiries

  • Guide and educate callers on their prescription benefits, useof plan, formulary, premiums and status of orders and claims orinquiries

  • Ask appropriate questions and listen actively while documentingrequired information in computer systems

  • Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders andreorders

Make outbound calls to customers onprescription orders and payment issues

This role is equally challenging andrewarding. You'll be called on to research complex issues pertaining to memberprescription and /or pharmacy benefits across multiple databases which requiresfluency in computer navigation and toggling while confidently andcompassionately engaging with the caller.

To learn even more about thisposition and hear from our other Pharmacy Customer Service Representatives,click here to watch a short video:

Required Qualifications

  • High school diploma or GED OR equivalent workexperience

  • Familiarity with computer and Windows PC applications, whichincludes the ability to navigate and learn new and complex computer systemapplications

  • Demonstrated ability to listen skillfully, collect relevantinformation, build rapport and respond to customers in a compassionate manner

Preferred Qualifications

  • 1 year of experience in a related environment (i.e. office,administrative, clerical, customer service, etc.) using phones and computers asthe primary job tools

  • State of California or National Pharmacy Technician license

Helping create positive customer experiences for our members can driveyour sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's bestwork.SM

UnitedHealth Group is working to create the healthcare system of tomorrow.

Already Fortune 6, we are totally focused oninnovation and change. We work a little harder.

We aim a little higher. Weexpect more from ourselves and each other. And at the end of the day, we'redoing a lot of good.

Through our family of businesses and a lot ofinspired individuals, we're building a high-performance health care system thatworks better for more people in more ways than ever. Now we're looking toreinforce our team with people who are decisive, brilliant - and built forspeed.

Come to UnitedHealth Group, and share your ideas and yourpassion for doing more. We have roles that will fit your skills and knowledge.We have diverse opportunities that will fit your dreams.

Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity/Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexualorientation, gender identity or expression, marital status, genetic information,or any other characteristic protected by law.

UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment.

Key words:UnitedHealth Group, OptumRx, training class, customer service representative,customer service, CSR, Pharmacy, PBM, Pharmacy Benefit Management, inboundcalls, Call Center

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Pharmacy Customer Service Representative - Costa Mesa, CA

Unitedhealth Group Inc.