Pharmacy Clinical Liaison

PHARMCY CLINICAL LIAISON

Primary responsibilities are to work in partnership with the health system client, and to serve as the Clinical Pharmacist of Specialty Medications. This position will also provide support to the on-sight Pharmacy Team by providing a "hands on" approach in problem-solving situations that arise in the natural course of business with the ultimate goal of providing total quality patient care. You will be challenged by navigating and improving the specialty patient journey, staying up to date with new drug launches and implementing clinical programs to support providers teams.

Essential Functions:

ESSENTIAL FUNCTIONS

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analyzes and captures new prescription resources, collaborating with each clinic location's decision-makers to grow and expand the business.

• Identifies potential areas of expansion within clinics, seeking ways to increase efficiency and reduce obstacles for providers.

• Enrolls specialty patients into the program, assisting with patient recruitment for optimal clinical outcomes.

• Works closely with patients throughout their therapy, ensuring the best clinical outcome in their therapeutic journey.

• Coordinates clinical projects, assisting with formulary decisions, ensuring billing compliance, and revenue capture.

• Assists in preventing/resolving drug-related issues, providing drug information to patients, physicians, nurses, and other healthcare professionals.

• Ensures Pharmacy meets OSPS' standards based on Service Level Agreements for metrics.

• Builds and maintains positive relationships with internal stakeholders, ensuring appropriate and timely communication.

• Develops and maintains an escalation protocol for situational-specific matters, involving the Regional Director of Pharmacy Operations when necessary.

• Documents, tracks, and follows up on critical action items daily.

• Works closely with the Quality Team to ensure maintenance and completion of clinical and operational audits.

• Ensures consistency and accuracy of clinical and operational documentation within the pharmacies dispensing and patient management systems.

• Reacts quickly to a range of issues, identifying early constraining factors that are unspoken and unseen.

• Addresses escalated complaints and resolves issues.

• Applies good business process techniques, managing execution through key performance metrics and indicators.

• Performs duties in accordance with established SOPs and aligned with the company's core values in the best interest of clients.

• Performs other duties as assigned.

Basic Qualifications:

• Pharm.D. or BS Pharmacy degree from an accredited college of pharmacy.

• 3-5 years' experience working within a specialty pharmacy clinical role with an emphasis on clinical program management, patient counseling, provider communication and managing limited distribution products.

• Successful completion of state pharmacy board examination.

• Pharmacist license current and in good standing in the State of Insert State of Practice Here.

• Maintains continuing education requirements.

• Three to five years' experience in the practice of pharmacy in a lead role, and one year of experience working with patient management program.

• Three years of experience in specialty pharmacy (strongly preferred)

• Strong understanding of specialty accreditation processes and requirements

• Strong understand of the benefits investigation process for specialty products.

Competencies:

• Demonstrates proficiencies in specialty disease state management and interventions, such as:

• Gastroenterology (main focus)

• Transplant

• Hepatitis C

• HIV

• Autoimmune

• Oncology

• Comprehends federal, state, and local laws and regulations applicable to the practice of pharmacy.

• Is familiar with workflow concepts relating to the practice of retail pharmacy.

• Shows full understanding of controlled substance rules and regulations as dictated by the Drug Enforcement Agency, as well as state and local laws and regulations.

• Detailed understanding of REMS programs relevant to specialty pharmaceutical products.

• Understands the limited distribution process for specialty pharmaceutical products.

• Has sufficient knowledge, training and expertise in pharmacotherapeutics to oversee the pharmacy patient management program.

Work Environment & Physical Demands:

• This role will be onsite : 20% (1 day) at the Tulane Pharmacy, 4 days (80%) at the client's Gastroenterology Clinical Office Site(s). Sites are local in NOLA area.

• Tulane Pharmacy is at 1430 Tulane Ave, Ste 1502, New Orleans, 70112

• Pharmacy Operational hours: M-F, 9-5

• This position operates in a healthcare setting and requires frequent standing and walking to storage shelves and filling counters to fill prescriptions.

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. While performing the duties of this job, the employee is regularly required to talk and hear.

• The ability to see distinctions in colors and shapes is also required. This position is moderately active and requires standing and walking for the duration of the shift, and lifting up to 25 lbs.

• This position requires the ability to handle stressful situations in a calm and courteous manner at all times.

To protect our employees, partners, and customers, this role's client requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely held religious belief or practice.

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