Pharmacy Client Services Representative

Overview

We are seeking a highly professional and dedicated individual to join our EMPLOYEE-OWNED TEAM as a Client Service Representative in the pharmaceutical industry at our Pharmacy in Auburn, MA!

As a Client Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our valued customers. You will be responsible for managing client inquiries, resolving any issues or concerns, and building strong relationships with healthcare professionals and pharmacies. This is an ideal opportunity for an organized and detail-oriented individual who thrives in a fast-paced environment.

Responsibilities

In addition to these responsibilities, you will also:

• Facilitate Communication: Act as the primary point of contact between clients and our pharmacy staff, ensuring that information flows smoothly and efficiently.

• Ensure Seamless Operations: Assist in coordinating orders, deliveries, and any necessary adjustments to ensure a seamless and efficient service experience for our clients.

• Collaborate with Pharmacy Teams: Work closely with pharmacy staff to ensure accurate and timely fulfillment of prescriptions and other pharmaceutical needs.

• Enhance Customer Experience: Continuously seek ways to improve our service and streamline client interactions to enhance overall satisfaction.

WORK SCHEDULE

This position requires flexibility to travel to different client locations to support the company business needs.

Qualifications

• High School diploma or general education degree (GED).

• Knowledge of business English, spelling and commercial arithmetic with ability to write in a clear and legible manner.

• Knowledge of, or willingness to fully develop understanding of all applicable state and federal regulations pertaining to, independent living, personal care, and skilled nursing in the states serviced by Symbria Rx Services.

• Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.

• Excellent professional phone and customer service skills.

• Ability to interpret and follow oral and written instructions.

• General computer knowledge including Windows applications.

• Ability to work in a flexible schedule as operational needs dictate, including nights, weekends, and holidays.

QUALIFICATIONS PREFERRED

• Pharmacy experience; minimum one year.

Why work for us?

At Symbria our employees act like owners - because we are owners! As one of the few 100% employee-owned healthcare providers, our focus remains on delivering best-in-class services within our Pharmacy, Rehabilitation and Well-Being operations, which allows our clients to improve the lives and well-being of their patients and residents. Our teams utilize insights and analytics to drive better health outcomes for our partnered post-acute and senior living communities while providing them with flexible service options.

Symbria's Core Values drive the way we partner with those clients, their patients and residents and the way our diverse employee-owners work together:

• Integrity

• Honest, Fairness and ethics

• Compassion

• Commitment to serving seniors

• Stewardship

• Maximizing mission and margin

• Innovation

• Striving to enhance our value to your organization

• Teamwork

• Working together unselfishly toward goals

As an employee-owner, Symbria's success becomes your success. In addition, we provide:

• Competitive pay, aligned with market guidelines

• Full Benefits Package, including very generous paid time off plans

• Professional liability coverage

• 100% employer-funded ESOP retirement plan

• 401(k) and Roth(k) plans

• Continuing education

• Credit union membership

Symbria's Talent Team handles candidate communication directly rather than utilizing outside agencies; if interested in this role, direct application to the job posting and contact with a Symbria talent team member is recommended.

Symbria does not discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

EOE