Pharmacy Clerk-Full Time, 10Th & Cliff

Job Title: Pharmacy Clerk

Reports to: Chief Pharmacist, Staff Pharmacist

Status: Non-Exempt

• This position is full time and located at 10th & Cliff. Desired schedule is Monday through Friday daytime with some flexibility to work an occasional evening shift.

Summary

The Pharmacy Clerk's primary responsibility is patient/customer care. This position is the first point of contact for pharmacy patients and will handle all patient/customer interactions in a prompt, professional and friendly manner.

Essential Duties and Responsibilities

• Learn Lewis Drug policies and procedures and perform them daily

• Professionally manage and assist in all patient wait times, sales, returns, and complaints

• Answer phone calls promptly and in a polite manner

• Obtain and maintain pertinent information from patients so prescriptions can be filled accurately and efficiently

• Maintain the confidentiality of patients' private medical information according to the HIPAA Act

• Prepare paper work and compile medications for delivery and mail out orders

• Manage and serve drive-thru patients in an efficient manner (if applicable)

• Ability to log into a variety of software systems and use a cash register

• Stock supplies, clean work area, clean patient area, and prepare pharmacy for next day's operations

• Promote Lewis initiatives and represent Lewis in a positive manner to our patients and communities

• Perform additional duties as assigned by the Chief Pharmacist/Pharmacist

Employee Role Expectations

• Must be neat and clean in appearance

• Eagerness to help patients with a positive and friendly attitude

• Strong organizational skills, attention to detail, and ability to multi-task

• Must be a self-starter

• Willingness to take direction when needed

• Ability to maintain composure when dealing with challenging situations

• Ability and desire to learn new skills

• Work effectively as part of a team to support the entire pharmacy, as well as individually

• Able to communicate effectively, both verbally and in writing

• Learn new software systems and type (data entry) accurately and efficiently

• Dependable in attendance and job performance

• Possess the initiative to plan for and complete daily activities in coordination with other pharmacy team members

Qualifications

• High school diploma or equivalent required (or in progress)

• Ability to handle transactions accurately and responsibly

• Basic math and computer skills

Physical Requirements

• Must be able to stand for long periods of time and move quickly from one workstation to another

• Work with full range of hands, wrists, and arms (i.e. Ability to pick up and pinch small items with fingers, and seize, hold, grasp or turn objects with hands)

• Constantly positions self or moves about the pharmacy to access product and supplies from varying height levels

• Ability to lift/move items up to 40 lbs occasionally, up to 10 lbs frequently, and less than 10 lbs constantly

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction

• Must have depth perception, color vision (ability to identify and distinguish colors), and field of vision

• Must have ability to communicate verbally with staff and patients

• Must be able to handle multiple tasks in a fast paced setting (data entry, answering phones, waiting on patients, etc.)