The Inside Sales Associate (ISA) is responsible for engaging health care professionals (HCPs) in telephone conversations to promote assigned client product(s), maximize the product(s)' selling potential and meet program and Client objectives. The ISA achieves this by developing and maintaining relationships with HCPs and by educating them about product features, benefits, safety profile and approved indications to ensure appropriate patient use. The ISA utilizes approved tools for product and program promotion and maintains a competent level of product, program and customer activity knowledge. Quality and empathetic communication is critical to the success of this role. This position is located at PHS Health Solutions in Yardley.
Manage daily call responsibilities according to defined expectations, with the purpose of achieving KPIs
On behalf of Client, promote Client's product(s) via outbound telephone calls by engaging assigned HCP targets in in-depth program discussions to attain individual, territory and company goals for sales, market share, etc.
Respond to inbound calls from HCPs to address their questions regarding product(s), if required by the program.
Profile and manage targeted list of HCPs and provide value-added benefits to grow product volume.
Maintain call productivity and metrics that are required by program.
Prospecting: Successfully qualifying or disqualifying HCPs from a target list
Conduct outbound calls to HCPs to appropriately qualify or disqualify HCPs based on prospecting questions
Verify and complete required data entry in CRM system, such as details of the target's responses and any follow-through actions
Demonstrate thorough knowledge of client product program and ensure clear, concise and accurate communication of product information with target audiences using proper terminology
Effectively and persuasively communicate with customers using effective selling, listening and negotiation skills, proper terminology and approved messaging.
Maintain thorough knowledge of Client product(s) and program.
Listen and respond appropriately to customer needs and questions.
Create and maintain a positive impression with client and client's customers.
Fully comply with all laws, regulations and PHS Health Solutions Policies, Code of Conduct, all privacy and data guidelines and relevant state and federal laws and regulations.
Participate in teleconference and live (when required) National, regional and district meetings and training sessions and represent client at National and/or local conventions when applicable.
Key Working relationships:
Report to PHS Health Solutions District Manager.
Work closely PHS Health Solutions Client Services and members of PHS Health Solutions home office support team from various departments.
Maintain a positive working relationship with customers and client contacts.
Education and Experience:
Bachelor's degree required.
2 years of Pharma Sales experience
Rare disease experience preferred.
Account Management experience highly preferred
Prior Oncology Experience preferred.
PHS Health Solutions provides best-in-class commercialization, clinical, and consulting solutions to life sciences and healthcare companies PHS Health Solutions specializes in the sales and promotion of pharmaceutical brands, services, and products through field and inside sales.
When you join PHS Health Solutions you have the opportunity to work with and learn from leaders in the health care industry. Our commitment to a team-oriented culture and value-based leadership model provides an environment where our employees can work to their full potential.
All opportunities with the Company offer competitive compensation including a comprehensive medical benefits package, 401K benefits, and the opportunity to grow with the nation's leader in healthcare sales.
One of our goals is to continuously drive innovation through our people by creating an open, respectful, inclusive and trustworthy work environment. We encourage and support equal employment opportunities for all associates and applicants for employment without regard to race, color, creed, religion, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, citizenship status, marital status, medical condition as defined by applicable state law, genetic information, disability, military service and veteran status, pregnancy, childbirth and related medical conditions, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. We do not condone or tolerate an atmosphere of intimidation or harassment.
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