PFS Pt. Accts. Customer Service (Pacs) Representative

St. Tammany Parish Hospital Covington , LA 70433

Posted 2 days ago

Summary: Responsible for promptly responding to patients and/or guarantors regarding medical billing questions and concerns. Communicates with patient and/or guarantor throughout the research until resolution. # #

Minimum Qualifications:
Must be a high school graduate or equivalent Must have 2 or more years Customer Service experience, preferably in a healthcare related Business Office Preferred knowledge of Medicare, Medicaid, and Managed Care programs; including billing and authorization requirements Preferred knowledge of payor payment methodologies and have an understanding of how patient liability amounts are determined Excellent communication skills required Understanding of Fair Debt and Collection Practices Act (FDCPA) strongly preferred Physical Demands: ##### Must possess good physical health.# Some requirements include but are not limited to standing, sitting or walking for long periods of time.# Lifting at least 20 pounds is required.

Physical Effort required:


######## Constant (67%-100%) - talking, hearing, seeing Frequently (34%-66%) - NONE Occasionally (1%-33%) - lifting, carrying, pushing/pulling, climbing (stairs, ladders, poles, etc.), balancing, stooping, crouching, crawling, reaching, handling/feeling

Summary:

Responsible for promptly responding to patients and/or guarantors regarding medical billing questions and concerns. Communicates with patient and/or guarantor throughout the research until resolution.

Minimum Qualifications:

  • Must be a high school graduate or equivalent

  • Must have 2 or more years Customer Service experience, preferably in a healthcare related Business Office

  • Preferred knowledge of Medicare, Medicaid, and Managed Care programs; including billing and authorization requirements

  • Preferred knowledge of payor payment methodologies and have an understanding of how patient liability amounts are determined

  • Excellent communication skills required

  • Understanding of Fair Debt and Collection Practices Act (FDCPA) strongly preferred

Physical Demands:

Must possess good physical health. Some requirements include but are not limited to standing, sitting or walking for long periods of time. Lifting at least 20 pounds is required.

Physical Effort required: Constant (67%-100%) - talking, hearing, seeing

Frequently (34%-66%) - NONE

Occasionally (1%-33%) - lifting, carrying, pushing/pulling, climbing (stairs, ladders, poles, etc.), balancing, stooping, crouching, crawling, reaching, handling/feeling


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PFS Pt. Accts. Customer Service (Pacs) Representative

St. Tammany Parish Hospital