PFS Learning, Development & QA Specialist

Children's Hospital Boston Boston , MA 02298

Posted 5 days ago

Job Posting Description

At Boston Children's Hospital, success is measured in patients treated, parents comforted and teams taught. It's in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Department of Patient Financial Services and discover how your talents can change lives. Yours included.

This PFS Learning, Development & QA Specialist EPIC Trainer will be responsible for:

  • Facilitating the onboarding and orientation of new PFS employees in conjunction with ongoing learning and development needs of existing employees.

  • Developing and designing presentation training materials and training new and existing staff on all registration, financial clearance and hospital accounts receivable processes and system functionality.

  • Training of non-PFS departments for registration functions.

  • Maintaining tools to monitor key performance metrics and quality standards to ensure operational effectiveness; linking quality and learning together.

  • Collaborating with Application Support and Foundations on issues related to system training and quality assurance.

  • Providing training for system installations and upgrades.

  • Traveling to satellite facilities to provide training when necessary.

To qualify you must have:

  • A Bachelor's degree required and four to seven years combined experience in instructional training or learning and development and/or design of training materials.

  • Experience working in hospital registration and/or business office preferred.

  • Epic ADT, Prelude or Resolute certification preferred, additional Epic certification a plus.

  • Strong analytical skills to resolve complex problems based on cross functional knowledge with the ability to translate into effective training programs.

  • The ability to communicate effectively both orally and in writing with all audiences.

  • Demonstrated abilities to work independently, establish priorities, organize workload, meet set deadlines and take direction as needed.

  • Impeccable attention to detail is essential.

  • The ability to provide exceptional service that supports the department and hospital operations and work collaboratively with internal and external customers.

  • Strong working experience with Microsoft Office, especially, Word, Excel, PowerPoint, and SharePoint.

Boston Children's Hospital offers competitive compensation and unmatched benefits, including an affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement and discounted rates on T-passes (50% off). Discover your best.

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.


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PFS Learning, Development & QA Specialist

Children's Hospital Boston